Venue Manager – TreeClimb Adventure Parks

TreeClimb has arrived in Tasmania!
Australia’s fastest growing high ropes adventure park, TreeClimb has recently landed in Hobart, and we’re now looking for a dynamic, hands‑on Manager to lead our current team as they deliver an unforgettable guest experience bringing the TreeClimb spirit to life.

About the Role

As the Venue Manager, you will be responsible for overseeing all daily operations of TreeClimb Hobart. You’ll lead and inspire a passionate team, maintain safety and operational excellence, deliver outstanding customer service, and ensure the venue runs smoothly during both peak periods and quieter seasonal shifts.

This role is ideal for someone who loves the outdoors & who thrives on a fast‑paced customer service environment.

Key Responsibilities

Leadership & Team Management

- Recruit, train, and lead a team of Supervisors, Crew, and maintenance staff

- Foster a positive, inclusive, energetic workplace culture

- Manage staff rosters, training, performance, and ongoing development

Operations & Safety

- Oversee daily venue operations, ensuring they run efficiently and safely

- Maintain compliance with TreeClimb's safety standards, SOPs, and national safety frameworks

- Conduct regular course, equipment, and site inspections

- Manage contractors and maintenance schedules

- Perform course maintenance and upkeep

Commercial Performance

- Work toward revenue, visitation, and profitability targets





- Manage daily labour targets

- Assist in local marketing initiatives and partner engagement

- Manage stock, ordering, and cost control

Customer Experience

- Deliver exceptional customer service every day

- Resolve onsite customer queries or issues with confidence and care

- Ensure the venue environment is clean, welcoming, and memorable

About You

We’re looking for someone who brings:

- Proven experience in venue, operations, or hospitality management

- Strong leadership skills with the ability to motivate and empower teams

- A passion for outdoor adventure, recreation, or eco‑tourism

- Excellent communication, problem‑solving, and decision‑making abilities

- Strong customer service focus and calmness under pressure

- Willingness to work weekends, school holidays, and peak seasons

- A commitment to safety, professionalism, and continuous improvement

Bonus points for:

- Experience in climbing, ropes courses, adventure parks, or outdoor education

- First Aid / CPR / Working with Children Check (must obtain prior to starting)

What We Offer

- A rare opportunity to lead a brand-new venue from the ground up

- A vibrant, supportive company culture built around fun and adventure

- Ongoing training and career development across the TreeClimb network

- Competitive salary + performance incentives

- A role where no two days are ever the same

📌 Venue Manager (Hobart)
🏢 Packers
📍 Hobart