Who we are
At Telstra Business Technology Centres (TBTC), we partner with business customers to help them achieve their goals through cutting-edge telecommunications, ICT and cyber security solutions. We combine local expertise with the strength of Australia's leading telecommunications and technology provider to deliver exceptional customer outcomes. We are seeking a motivated and customer-focused Account Manager to manage and grow a defined portfolio of Business Plus customers. This role is critical to maintaining strong customer relationships that drive revenue growth, customer advocacy and long-term business success for both our customers and Telstra.

Focus of the role
As an Account Manager, you will be the trusted advisor for a portfolio of Business Plus customers, helping them achieve their goals through telecommunications, ICT and cyber security solutions. By combining exceptional communication, strong commercial capability and a passion for customer success, you will deliver outstanding customer experiences, drive sustainable portfolio growth and contribute to the continued success of the Telstra Business Technology Centre.

Role Location: Coonawarra Rd Winnellie NT 0820 Australia (in-centre)

About the role

- Customer Satisfaction & Customer Success
- Develop trusted relationships with business owners and decision-makers.
- Gain a deep understanding of each customer's business, objectives and challenges.
- Conduct proactive account reviews and customer engagement activities.
- Deliver exceptional customer experiences that drive satisfaction, loyalty and advocacy.
- Act as the primary point of contact for customer enquiries, service requests and escalations.




- Partner with customers to help them make informed technology decisions.
- Collaborate with technical specialists, project delivery teams and support functions to deliver seamless outcomes.

- Sales & Portfolio Growth
- Manage and grow a portfolio of Business Plus customers.
- Identify opportunities across telecommunications, mobility, internet, networking, cloud, collaboration, managed services and cyber security solutions.
- Conduct business needs analysis to uncover customer challenges and priorities.
- Develop and maintain account plans that support customer retention and growth.
- Generate, qualify and progress opportunities through the full sales lifecycle.
- Meet individual sales, revenue and performance targets.

- Operational Excellence
- Maintain accurate customer records, account plans and pipeline management activities.
- Ensure customer interactions and opportunities are documented accurately.
- Deliver high-quality portfolio management and customer governance.
- Meet customer contact and activity expectations.
- Contribute positively to team objectives, culture and performance outcomes.

About you

- Minimum 3 years' experience in Business-to-Business (B2B) sales, account management or business development.
- Proven experience managing customer relationships and achieving sales targets.
- Exceptional verbal and written communication skills.
- Strong organisational, planning and time management capability.
- Demonstrated ability to build trust and credibility with customers and stakeholders.
- Strong commercial acumen and customer-focused mindset.

Please attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience.

📌 Account Manager - Winnellie NT (Darwin)
🏢 Telstra
📍 Darwin