For 27 years, Flood Emergency Services (FES) has been delivering fast, reliable, and affordable water damage restoration to Australian homes and businesses. We provide 24x7x365 service and will be on-site within 60-90 minutes to help our clients mitigate the impact of water damage. Our technicians and project managers are IICRC-qualified, and we provide compliance certificates upon job completion to give our clients assurance that their premises are safe and that water damage has been addressed.
Key responsibilities & duties
The role must be capable of performing the following responsibilities:
- General Debt Collection:
- Pursue debts and maximise collections via multiple channels.
- Manage a portfolio of debt that you prioritise according to factors that include (but are not limited to) debt age, debt amount, and involved parties.
- Monitor payment plans and discounts offered.
- Commercial Negotiations:
- Interpret and apply standard form contracts.
- Manage negotiations with clients (B2C and B2B), insurers, assessors, adjusters, and other parties involved (such as agents, brokers, and strata plan managers).
- Identify hardship situations and provide both a commercial and compassionate solution.
- Client management:
- Manage client relationships and maintain a professional company image.
- Resolve complaints, disputes and concerns effectively.
- Debt Recovery Strategist:
- Develop strategies to improve debt recovery and cash flow.
- Identify and improve inefficient processes and procedures.
- Team management:
- Manage and motivate debt recovery teams.
- Assist with training and performance evaluations.
- Set transparent expectations and monitor team performance.
- Documentation:
- Document debt recovery processes and operating procedures.
- Maintain accurate records of recovery activity and outcomes.
Mandatory selection criteria
The following must be verifiable:
- 10+ years of total relevant experience in one or more of the following:
- Debt collection, accounts receivable, loss assessment/adjustment or civil litigation.
- Excellent communication, analytical, and problem-solving skills.
Desirable selection criteria
- Leadership and management experience
How to apply
- Your application must include a cover letter to be considered.
- Your cover letter must address all mandatory criteria.
- Your cover letter must outline the debt-recovery results you have achieved.
FES Group is not accepting applications from digital or recruitment agencies.