Operations Manager – Franchise Operations
Position Summary

The operations manager is responsible for overseeing the operational and franchising functions of a tobacco franchisor. The role ensures operational efficiency, franchise compliance, network performance, profitability, and consistent brand standards across all company and franchise locations.

Key Responsibilities
Franchise Operations

- Oversee the CGW franchise network and ensure compliance with franchise agreements, operational standards, and brand requirements.

- Build and maintain solid relationships with franchisees and provide ongoing operational support.

- Monitor franchise performance and implement initiatives to improve sales, profitability, and operational excellence.

- Coordinate franchise onboarding, store openings, training, and network development.

Operational Management

- Manage day-to-day business operations, systems, and processes.

- Monitor budgets, sales,



labour costs, inventory, and overall business performance.

- Lead, coach, and develop operational staff and management teams.

- Ensure compliance with workplace health and safety, employment, retail, and other applicable legislation.

- Prepare operational reports and provide recommendations to senior management.

- Lead operational improvement and business growth initiatives.

Qualifications and Skills

- Experience in operations management and franchising.

- Strong leadership, commercial, financial, and stakeholder management skills.

- Excellent communication, problem-solving, and organisational abilities.

Reporting Line

Reports to the Chief Executive Officer / Managing Director and oversees franchise and operational support functions.

📌 Operation Manager (Surfers Paradise)
🏢 Important Business
📍 Surfers Paradise