Night Security & Reception Officer – MOM Darwin Hostel
Join the team at MOM Darwin, one of the Northern Territory’s largest and most vibrant hostels, as our Nightshift Security & Receptionist role during over our busy dry season!
This is not a traditional night receptionist position . The primary focus of the role is maintaining the safety and security of the hostel and its guests throughout the night.
The successful applicant will be required to:
- Conduct regular patrols throughout the building and grounds.
- Monitor guest activity and respond to security concerns.
- Enforce hostel policies and house rules in a professional and confident manner.
- Handle difficult situations, including disruptive or intoxicated guests, when required.
- Remain alert throughout the shift, as the role requires constant monitoring, proactive decision-making, and a visible security presence.
- Complete after-hours check-ins, manage overnight front desk operations, and perform general cleaning duties when required.
Skills & Experience:
- Previous experience in a night shift role is essential.
- Experience within the accommodation, hotel, hostel, or hospitality sector is highly advantageous.
- Strong customer service and communication skills,
with the ability to interact professionally with guests from a wide range of cultural backgrounds.
- Proficient in using computer-based booking and property management systems. Experience with MEWS and electronic key/access control systems is highly regarded.
- Ability to work independently, exercise sound judgement, and remain calm under pressure during overnight operations.
- Strong organisational and time management skills, with the ability to manage multiple tasks efficiently.
Why Join MOM Darwin?
Join a friendly, supportive, and diverse international team where no two nights are the same. You'll have the opportunity to meet travellers from all over the world while playing a key role in ensuring their safety and providing a positive guest experience.
We offer:
- Competitive pay.
- A versatile 7-day rotating roster.
- A dynamic and fast-paced work environment.
- The chance to work with a welcoming, multicultural team.
- An opportunity to develop valuable skills in security, customer service, and hospitality.
- A unique workplace in the heart of Darwin, helping guests make the most of their Top End adventure.