San Miguel Yamamura Australasia (SMYA) is an established leader in packaging and contract wine filling in Australia and Current Zealand. SMYA, a collective packaging specialist is composes of its key group members being, COSPAK, Vinocor, JMP Retail and SANECTOR.

A market leader in cork manufacturer in Australasian region, Vinocor has the unique ability to produce and supply the full range of cork closures available globally. Vinocor's state of the art cork finishing facility is considered the benchmark in the Southern Hemisphere, ensuring consistent and superior in bottle performance.

We pride ourselves on quality, reliability, and customer focus and we are looking for a Full time Customer Service Coordinator to bring their passion and energy to our Lonsdale , SA team.

If you thrive in a fast-paced environment, love keeping things organised, and take pride in creating smooth experiences for customers, this could be the perfect role for you.

About the Role:

As our Customer Service Coordinator , you'll be the key link between our customers and production team, ensuring orders are managed accurately in the system. You'll deliver outstanding customer service while coordinating orders, managing priorities and keeping customers informed every step of the way.

This is a fast-paced, hands-on role with a strong administrative focus. You'll need to be organised, resilient and able to manage competing priorities while remaining calm, professional and solutions-focused. If you enjoy building relationships, solving problems and working as part of a high-performing team, we'd love to hear from you.

What You'll do:

- Processing customer orders accurately and efficiently





- Be the first point of contact for customer queries via phone and email

- Monitoring order progress and providing customer updates

- Ensuring data accuracy across business systems

- Manage customer orders, track inventory, and generate reports using SAP

- Generating reports and updating spreadsheets

- Partner with Quality and Technical teams for documentation and compliance

- General office administration and document management

What You'll Bring:

- 1-2+ years of customer service or coordinator experience (manufacturing or packaging experience a plus!)

- SAP, Excel, and CRM system skills would be highly regarded

- Strong organisational skills with the ability to prioritise and manage competing tasks

- Excellent interpersonal and communication — both written and verbal

- Proactive, detail-oriented, and able to thrive in a fast-paced workplace

- Are resilient and don't let challenging interactions affect your focus

Why Join us?

- Join a well-established leading supplier in corks with strong market presence

- Access to our Employee Assistance Program (EAP)

- Health & wellbeing initiatives

- Competitive salary

- A supportive team culture that values integrity, respect, and excellence

- A challenging and rewarding role

What's Next?

This is an excellent opportunity for an experienced Customer Service person looking for a new challenge in a growing company. If this is you, press the apply now button and attach your resume.

Please note that only short listed candidates will be contacted and applicants must have the legal right to live and work in Australia . Visa sponsorship is NOT available for this role.

📌 Customer Service Co-ordinator | Vinocor (Adelaide)
🏢 SMYA
📍 Adelaide