Grande Escape Resort is seeking a motivated and reliable Hotel/Motel Manager and a Hotel Service Manager and to manage the accommodation and food and beverage outlet. These positions require hands-on management and suited to someone who enjoys hospitality, customer service and leading a small team.

For both positions you will require an AQF Certificate III/IV or Diploma in hospitality management with three years of relevant on-the-job training or industry experience. If you are applying for the Hotel Service Manager position you will need specialisation as a Front Office Manager or Duty Manager with housekeeping experience, RMS and past experience in food and beverage would be an advantage.

As a Hotel/Motel Manager your responsibilities would include:

- Lead, motivate, and develop a high-performing team including supervising ordering of stock

- Oversee and manage daily operations and all departments, ensuring a seamless guest experience

- Drive revenue growth through innovative strategies, creating unique events and exceptional customer service

- Manage budgets and financial reporting, ensuring cost controls are in place

- Ensure compliance with all regulatory and health & safety requirements

- Foster relationships with the local community and enhance the hotel's reputation

- Manage hotel services - accommodation and the food and beverage outlet

- Proficient use of RMS booking system, managing OTAs and Siteminder

- Oversee events and conferences

- Construct the different pricing packages and contracts for corporate groups and coaches

- Manage corporate bookings and enquiries

- Human Resource management

- Effectively rostering and managing the timesheets and providing a weekly report to the payroll team

- Safeguard security and compliance, inspecting where necessary

- Managing cash, EFTPOS and daily and weekly reports





- Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.

As a Hotel Service Manager your responsibilities would include:

- Supervising daily operations and coordinating hotel service workers to ensure exceptional guest experiences. This will involve managing teams across front office, housekeeping, balancing staff rosters, resolving grievances, and maintaining rigorous safety standards.

- Inspecting rooms to ensure a high standard

- Proficient use of RMS booking system, managing OTAs and Siteminder

- Ability to write corporate and coach contracts and negotiate packages

- Ability to set special packages to ensure maximising revenue

- Direct and delegate duties to housekeepers, maintenance and reception staff

- Maintain attendance records, complete and manage shift rosters, resolve staff grievances, and enforces safety regulations

- Work effectively with the food and beverage department to ensure maximum guest satisfaction

- P erform front office reception duties and ensure all hotel amenities meet strict brand and hygiene standards

- Oversees the efficiency of hotel units and suggests operational improvements

- Manage RMS booking system to ensure the pricing structure is correct and all guest requests have been met

Requirements

- Previous motel, hotel, hospitality, or customer service experience

- Strong communication and organisational skills

- Basic computer skills

- Ability to work independently

- Qualified and friendly attitude

- Valid driver’s licence preferred

Your salary will be commensurate with your experience and please only apply if you have full time working rights in Australia.

Please submit your resume and a brief cover letter outlining your experience and suitability for the role.

📌 Motel Manager (Bunbury)
🏢 j-Corp Resort Services
📍 Bunbury