APS4–5 Procurment Officer

Location: Barton, Canberra
Contract: 12 months with potential extension
Hours: 37.5 hours per week
Rate: $53.29–$62.88 per hour, plus superannuation
Clearance: Current NV1 or higher required
Citizenship: Australian citizens only

Canberra Consulting is seeking experienced APS4 and APS5-Client Service and Administration Officers to support a Commonwealth Government department in Barton.

Two positions are available within a security-focused corporate services team. These roles will suit organised and service-oriented professionals who are comfortable managing client enquiries, processing applications, maintaining sensitive records and working within established government policies and procedures.

The Role Working as part of a collaborative team, you will provide high-quality client service and administrative support while contributing to efficient operational processes and continuous improvement.

Your responsibilities will include:

- Acting as a primary point of contact for clients by telephone, email and in person.
- Responding to enquiries and assisting with the resolution or de-escalation of client concerns.
- Providing timely and accurate advice in accordance with relevant policies, procedures and service standards.
- Receiving, reviewing and processing applications, ensuring information is complete and accurate.
- Maintaining client records and updating relevant internal systems.
- Liaising with internal and external stakeholders to commence, monitor and finalise administrative processes.
- Supporting processes involving external service providers and other government agencies.
- Processing sensitive external checks in accordance with established requirements.
- Preparing clear and accurate written documentation for delegate consideration and approval.
- Contributing to the development and maintenance of Standard Operating Procedures.




- Supporting projects relating to policy, service delivery and operational processes.
- Providing broader administrative assistance across the section as required.

About You To be successful, you will demonstrate:

- Strong organisational, problem-solving and time-management skills.
- Experience processing applications and managing administrative workflows.
- The ability to manage competing priorities and meet deadlines in a busy client service environment.
- Sound judgement and strong written and verbal communication skills.
- The ability to interpret and apply policies and procedures when responding to client enquiries.
- The ability to work effectively both independently and as part of a team.
- Initiative and a willingness to contribute to process improvements and team outcomes.

Experience in security clearance processes, knowledge of the Australian Government Protective Security Policy Framework, or a Certificate III or IV in Government would be advantageous but is not essential.

Mandatory Requirements Applicants must:

- Be an Australian citizen .
- Hold a current Australian Government Negative Vetting Level 1 security clearance or higher .
- Be available to work from the department’s Barton office, with any versatile working arrangements assessed on a case-by-case basis.
- Nominate whether they wish to be considered at the APS4 level or APS5 level .

The engagement is expected to commence in October 2026 and run for an initial 12 months, with the possibility of extension for up to a further 12 months.

How to Apply
Submit your current résumé and a brief cover letter outlining your relevant client service, application processing and administrative experience.

Please clearly state:

- Your current security clearance level.
- Your Australian citizenship status.
- Whether you wish to be considered at the APS4 level, APS5 level, or both.
- Your availability to commence.

📌 Client Service and Administration Officer-5 (Canberra)
🏢 Canberra Consulting
📍 Canberra