About Youturn

At Youturn , we believe in the power of human connection to change lives. We’re looking for a passionate and dedicated Case Officer to join our vibrant Tewantin-based team and co-create a supportive, early intervention program that empowers families facing complex challenges. If you're someone who thrives on genuine connection, grassroots impact, and purposeful work — this role could be your perfect next step.

Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.

You can find out more at youturn.org.au.

As a Case Officer , you’ll be at the heart of delivering high-quality, client-centred services within our Intensive Family Support (IFS) program. You will work alongside children, young people and families experiencing multiple and/or complex needs — including those facing homelessness, involvement with the child protection system, or other significant barriers to wellbeing.

In this exciting and rewarding role, you will:

- Undertake assessments and develop tailored case plans that truly reflect the voices of our clients
- Deliver hands-on, trauma-informed support to strengthen parenting capacity and life skills
- Liaise with Child Safety and other service partners to ensure safety remains paramount
- Collaborate with Support Workers and external stakeholders to deliver integrated, community-based interventions
- Contribute to the development of an innovative and responsive program through data collection, creative thinking, and passionate participation





This is your opportunity to be part of something special: a growing, values-led program designed to walk alongside families and help them build a brighter, safer future.

Essential Experience, Qualifications & Other Requirements

Essential

We’re seeking a motivated, enthusiastic and engaging Case Officer who brings:

- Tertiary qualifications in Social Work, Human Services, Psychology or related discipline
- 3+ years' experience supporting families and individuals with complex needs
- Strong knowledge of trauma-informed frameworks, risk assessment, and child protection practices (e.g. Safe & Together, Strengthening Families)
- Confidence in undertaking unannounced home visits, cold calls, and assertive outreach
- Excellent verbal and written communication skills, including professional report writing
- Robust cultural competency and experience working with First Nations families
- A deep commitment to co-designing services with families, not for them

Other Requirements

- Open C Class Driver’s Licence
- Current Blue Card (Working with Children)
- Eligibility for a Suitability Check with the Department of Children, Youth Justice and Multicultural Affairs

Benefits for Youturn Team Members

• 12% Superannuation

• Salary packaging of up to $15,900 + $2,650 meal & entertainment

• Wellness Leave: 5 paid days annually (pro-rata)

• 12 weeks paid Parental Leave (after 12 months)

• Annual Leave Loading

Your Impact Starts Here

We are building something meaningful and we want you to be part of it. Bring your passion, experience and commitment to people-first support, and help us shape a program that makes a lasting difference.

Apply now by submitting your resume and cover letter , outlining how you meet the role requirements and how you can contribute to this exciting new phase of Youturn’s IFS service.

If you require any adjustments or support during the recruitment process, please don’t hesitate to reach out — we want every candidate to feel comfortable and confident - ***********@youturn.org.au

📌 Case Officer - Intensive Family Services (Maroochydore)
🏢 Youturn
📍 Maroochydore