Education Support Officer - Dandenong, Narre Warren, Noble Park or Springvale

- Multiple Full time maximum term positions to 30 June 2027,based at locations including: Dandenong, Narre Warren, NoblePark or Springvale
- Customer service and administration support to internalstakeholders, and current and prospective clients
- Annual salary is $62,501 + 12% super
- Other benefits include:
- Regular performance feedback and performance reviewprocess
- Supportive environment and caring work culture withwork/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including:superannuation, Novated Leases, laptops, mobile phones,professional development, subscriptions and memberships,and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of thelands and waters where we live and work. We pay respect to theirelders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representativeleave to support Aboriginal and Torres Strait Islander employees inobserving significant cultural practices, attending communitymeetings and ceremonies, and fulfilling official duties with theFirst Peoples’ Assembly of Victoria.

About the position

We are seeking applications from internal applicants for an Education Support Officer position at our Dandenong, Narre Warren, Noble Park and Springvale locations. If successful, you will provide effective and quality customer serviceand administration support to internal stakeholders and current andprospective clients.





To be considered for this position you will be able todemonstrate the following key selection criteria:

- Minimum of Certificate III in Business Administration orsimilar field; and/or at least 3 years' experience in anadministration role
- Ability and willingness to work across multiple sites asrequired in the North West Education Hub
- Proven experience in the provision of administrativesupport in a funded/contracted setting, including the abilityto communicate with a range of people (for example, CALDcommunities and difficult clients)
- Demonstrated knowledge of various administrative functionsin Education programs including SEE, Skills First, AMEP andACFE
- High level IT skills including use of online platforms inregistering and enrolling Education clients
- Proficient in STRATA, MS Outlook, Word, Excel, PowerPointand Teams
- Demonstrated experience and ability in using onlineplatforms to support clients and client data reporting
- Demonstrated ability to take initiative, problem solve andtake the extra mile to engage clients
- Experience working with client management systems (STRATA)and/or government reporting systems (ARMS, VET Online, SVTS,inputting and extracting data
- Possess strong organisational and time managementskills
- Exposure to financial processes,



payments and/or petty cashmanagement
- Ability to work both independently and collaboratively aspart of a team in a busy environment
- Excellent spoken and written communication and presentationskills

Applications for this position will be accepted up to 6pm on Monday, 31 August 2026, however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in thedelivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, HumanRights.

Attachments:
- Education Support Officer FINAL Sept23 J202124 v3.pdf

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📌 Education Support Officer - Dandenong, Narre Warren, Noble Park or Springvale (Greater Dandenong City)
🏢 Ames Australia
📍 Greater Dandenong City