Customer Service Representative – Inbound Call Centre

Join an Industry Leader with Over 50 Years of Success

Warwick Fabrics is a family-owned Australian company and a leading wholesaler in the textiles industry, proudly servicing customers nationally and internationally for over five decades.

We are currently seeking a Customer Service Representative to join our Inbound Call Centre team. This role is ideal for individuals who are passionate about delivering excellent service and enjoy working in a cooperative, customer-focused environment.

We welcome full-time applicants who are enthusiastic, quick to learn, and committed to delivering top-tier customer support.

What You’ll Be Doing

- Handle 30–40 inbound customer calls per day, assisting with orders, product enquiries, and general support.
- Respond to customer emails and follow up on enquiries promptly.
- Perform administrative duties such as data entry, order processing, and maintaining accurate records.
- Collaborate with internal departments to ensure smooth and timely resolution of customer needs.




- Uphold Warwick Fabrics’ strong reputation for friendly, efficient, and reliable service.

What You’ll Bring

- Previous customer service or inbound call centre experience is helpful but not essential.
- Outstanding verbal communication and interpersonal skills.
- Strong attention to detail, time management, and organisational skills.
- A punctual and dependable approach to work, with a commitment to reliability.
- Ability to work independently as well as part of a supportive team.
- Experience with ERP systems (e.g. Pronto) or Zendesk is a bonus – full training provided.

What’s in It for You

- Work for a respected, family-owned Australian brand.
- Supportive team culture in a modern Collingwood office.
- Flexible working options - opportunity to work from home 1 day a week after training.
- Secure on-site parking provided.
- Laptop supplied and comprehensive onboarding process.
- Performance-based salary structure with room for growth.

#J-18808-Ljbffr

📌 Customer Service Representative – Inbound Call Centre (Williamstown)
🏢 seek.com.au
📍 Williamstown