Entourage is seeking a Client Service Manager to join our energetic and close-knit team in Mornington.
About Entourage
We sweat the small stuff.
At Entourage, we’re passionate about our customers, our brand and our people. We’re an energetic, ambitious and close-knit team that works hard, supports each other and celebrates our successes together. We take what we do seriously, but we also genuinely enjoy coming to work and spending time as a team.
We’re proud to have been recognised as a Top 20 Best Place to Work (<30 employees) in Australia for three years running through the Great Place to Work® program. Entourage Mornington was also named Australia’s Best New Brokerage of the Year in 2023 at the Australian Mortgage Awards.
Your Next Role
We’re looking for an organised, motivated and energetic Client Service Manager to support our brokers and clients throughout the loan process.
You’ll help manage the administration of loan applications from application through to settlement, keeping everything organised and ensuring our clients receive a great experience along the way.
No mortgage or finance experience is necessary! Full training and support will be provided,
making this a great opportunity for someone looking to start their career in the mortgage industry and join a growing, award-winning team.
What You’ll Receive
- Full training and support
- Work closely with experienced Brokers, Credit and Settlements teams
- Laptop provided
- Purpose-built office in Mornington
- Hybrid work-from-home arrangements
- Fun, energetic and supportive team
- Regular social events and team lunches
- Genuine career progression opportunities
Your Responsibilities
- Supporting brokers with loan administration
- Collecting and reviewing client documents
- Following up clients for outstanding information
- Preparing loan applications for submission
- Liaising with clients, brokers and lenders
- Providing updates throughout the loan process
- Managing applications from submission through to settlementMaintaining accurate client records
About You
You don’t need previous mortgage experience — we’re looking for someone who is:
- Organised with strong attention to detail
- A confident and skilled communicator
- Comfortable speaking with clients
- Able to manage multiple tasks at once
- Willing to learn and develop their career
- A team player with a great attitude who enjoys being part of an energetic team