As the face of Quest Southbank, you'll play an important role in creating exceptional guest experiences. Your responsibilities will include:
Welcoming guests with warm and professional service
Check-ins, check-outs and reservations
Responding to guest enquiries and resolving issues
Promoting accommodation and upselling services
Managing guest accounts and administrative tasks
Supporting guest safety and property security
Assisting with Front Office operations, including Night Audit when required
- Welcoming guests with warm and professional service
- Check-ins, check-outs and reservations
- Responding to guest enquiries and resolving issues
- Promoting accommodation and upselling services
- Managing guest accounts and administrative tasks
- Supporting guest safety and property security
- Assisting with Front Office operations, including Night Audit when required
About the Role
As the face of Quest Southbank, you'll play an important role in creating exceptional guest experiences. Your responsibilities will include:
- Welcoming guests with warm and professional service
- Check-ins, check-outs and reservations
- Responding to guest enquiries and resolving issues
- Promoting accommodation and upselling services
- Managing guest accounts and administrative tasks
- Supporting guest safety and property security
- Assisting with Front Office operations, including Night Audit when required
About You
You'll be someone who:
- Has a genuine passion for customer service
- Communicates confidently and professionally
- Has excellent attention to detail and organisational skills
- Enjoys working both independently and as part of a close-knit team
- Is reliable, adaptable and positive
- Has previous hotel reception or hospitality experience (preferred)
- Has experience using hotel property management systems (desirable)
Why Join Quest Southbank?
We're a family-owned and operated business where our people genuinely matter. We believe in creating a supportive workplace where everyone is respected, encouraged and given opportunities to grow.
We offer:
- Competitive hourly rates plus penalty rates
- Team incentives
- Free on-site parking
- Ongoing training and development
- Career progression opportunities
- A welcoming and supportive team culture
This is a rotating roster across Monday to Sunday, including public holidays. Applicants must be available to work a combination of 7:00am-3:00pm and 3:00pm-11:00pm shifts.
If you're looking to build your hospitality career with a business that values its people as much as its guests, we'd love to hear from you.
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📌 Front Office Receptionist in Guest Relations (Melbourne)
🏢 Quest Apartment Hotels
📍 Melbourne
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