PART-TIME – 4 DAYS PER WEEK (DAYS TO BE DISCUSSED)

CARLTON

Our client, a highly regarded specialist practice located in Carlton, is seeking a professional, compassionate and highly organised Medical Secretary to join their dedicated team.

This is an excellent opportunity to become an integral member of a supportive and collaborative team, working alongside experienced specialists and healthcare professionals in a modern, patient-focused environment. Offering a competitive salary, a stable permanent position and opportunities for ongoing professional development, this role is ideal for an experienced Medical Secretary who takes pride in delivering exceptional patient care while ensuring the smooth day-to-day operation of a busy specialist practice.

About the Role

As the first point of contact for patients, you will play a key role in creating a welcoming and professional experience while ensuring the efficient day-to-day operation of the practice. Working closely with specialists, allied health professionals and the administration team, you will provide outstanding support and contribute to the delivery of high-quality patient care.

Key Responsibilities:

- Answering telephone enquiries in a courteous and professional manner
- Managing appointments and patient bookings
- Billing/invoicing
- Liaising compassionately with patients and their families
- Communicating effectively with GPs, specialists, allied health professionals and their staff
- Receive and convey messages in writing, verbally and electronically
- Managing patient correspondence, scanning, filing and document preparation
- Handling incoming and outgoing mail
- Use of Xestro medical software




- Process patient accounts and receipt of the same
- Processing cash, EFTPOS and other payments in accordance with billing procedures
- Monitoring and ordering stationery and clinical supplies
- Coordinating meetings as required
- Maintaining confidentiality and adhering to practice policies and procedures
- Assisting in maintaining a clean, organised and professional practice environment
- Supporting quality improvement, risk management and accreditation processes
- Performing additional administrative duties as directed by the Practice Manager or Principal Doctors

About You:

- Proven experience as a Specialist Medical Secretary
- Strong knowledge of Medicare Benefits Schedule (MBS) processes
- Understanding of medical terminology and healthcare environments
- Excellent communication and interpersonal skills
- High attention to detail and accuracy
- Computer literacy (ideally Xestro)
- A professional presentation and compassionate approach to patient care
- The ability to multitask and remain calm under pressure
- Understanding of general practice accreditation and standards

Hours of Work:

This position requires an average commitment of 4 days per week, working 9:00 am to 4:00 pm. Additional hours may occasionally be required during periods of increased demand.

What We Offer:

- Supportive and professional team setting
- Opportunity for ongoing professional development
- The opportunity to be part of a respected specialist medical practice committed to excellence in patient care

If you are a motivated and experienced Medical Secretary looking to join a supportive and professional healthcare team, we would love to hear from you.

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📌 Medical Secretary (Melbourne)
🏢 Doctors Secretarial Agency
📍 Melbourne