At RAC, we are dedicated to building a safer, more sustainable and connected future for Western Australians. From Insurance, Auto Service Centres, Roadside Patrols and Travel to Finance, Holiday Parks and Resorts, we are a diverse, purpose-driven organisation. For over 116 years, we have reinvested our profits back into the WA community.

Due to internal movement, an exciting opportunity has arisen to join the Motoring Dispatch Team on a casual basis, working flexible shifts between 6:00am and 10:00pm, Monday to Sunday.

About the Role Reporting to the Dispatch Shift Team Leader, this role is integral to delivering exceptional member service. You will be responsible for the efficient allocation of roadside resources and maintaining member relationships during vehicle breakdown experiences.

Responsibilities

- Allocating roadside resources efficiently to meet service standards.
- Collaborating with resources, managers, and support teams to ensure effective service delivery.
- Communicating effectively and influencing internal and external stakeholders.
- Providing proactive, exceptional service during member vehicle breakdowns.
- Ensuring workplace safety for yourself, team members, and RAC members.
- Working with colleagues to identify and implement process improvements.

What we are looking for in you

- Relevant Experience: Previous experience in dispatch or logistics environments.
- Flexibility: Ability to work a variety of shifts Monday to Sunday between 6:00 am and 10:00 pm.
- Communication Skills: Strong relationship-building and communication abilities.




- Service Excellence: A robust focus on delivering outstanding service.
- Problem-Solving: Demonstrated decision-making and problem-solving skills.
- Teamwork: Proven ability to collaborate effectively in a team.
- Adaptability: Willingness to embrace and adapt to change in a dynamic workplace.

Successful candidates will undergo a full medical, including a drug and alcohol test and a police check, including traffic infringements.

For more information contact Lorretta Jackson, Talent Acquisition Partner, Motoring & Home Services on 9436 4356 or email

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.

At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact

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📌 Dispatcher (Casual) (City of Joondalup)
🏢 01CCMA RAC Motoring
📍 City of Joondalup