- Exciting
Permanent full-time position with an creative, well respected Local
Council
- Hourly rate of $39.26 - $46.91 + 12% superannuation
- Be
part of our customer focused library team, who provide exceptional service
to our diverse community
- Central,
modern office close to Burwood CBD close to public transport
- Work
a diverse range of hours including weekdays, evenings and weekends

About us:

Recently named Australia’s Coolest Neighbourhood by
Time Out, Burwood is a place on the move.

A diverse, creative and globally connected community,
Burwood is known for its vibrant streets, distinctive public spaces, bold
public art, and one of Sydney’s most exciting food scenes. From cultural
festivals and laneway activations to major streetscape transformations, the
city is constantly evolving.

Behind it all is a Council that believes its people are the
driving force of that momentum. Our team is central to delivering the ambitious
vision set out in the Burwood Community Strategic Plan 2036, shaping how
the city grows, how it is experienced, and how it is seen by the world.

Our Library and Community Hub is an energetic and inspiring community
initiative and service which adds value to Burwood Community by supporting
literacy, digital connection, creativity and life-long education.

The Library team is a passionate group who embody our
library values of professionalism, collaboration, inclusion and community
driven service. The Library is a welcoming place which enriches our diverse
community with opportunities to inspire, learn, connect and belong.

Your Position:

As the Digital Experience Officer,



you will serve as our
advocate for digital literacy, empowering the Burwood community to become
informed and confident digital citizens. Your enthusiasm for enhancing people's
digital skills will drive the creation of diverse experiences tailored to meet
community needs.

Your responsibilities will include, but not be limited
to:

- The
development and delivery of digital experiences and digital literacy
programs and activities.
- Promotion
and communication of resources and services to an online audience via
social media, eNewsletter, digital screens and library website.
- Collaborating
with the Library and Community Hub team to ensure delivery of high-quality
customer experiences through outstanding customer service, information and
advice regarding the Burwood Library and Community Hub services, programs,
activities and events.

To be successful in this role, you will have:

- Certificate
IV in Library & Information Services, Customer Service or a related
discipline with contemporary experience in a similar role; or significant
relevant working experience in a similar role.
- Demonstrated
understanding and commitment to providing excellence in customer service.
- Superior




communication and interpersonal skills including verbal, written, training
and presentation skills.
- Demonstrated
proficiency and confidence in existing digital technologies, including
social media.
- Ability
to support team members and customers in the use of new-to-them
technologies.
- Awareness
of digital library resources.

For more information on this role please view the position
description.

Key Requirements:

- A
current Working with Children Check clearance
- Willingness
to complete a pre-employment health assessment.
- Willingness
to obtain a national police check
- Health
& Well-being initiatives (flu vaccinations, skin checks).
- Access
to Employee Assistance Program (EAP).

Enquiries:

For further information about this role, please refer to the
Position Description or contact Helen Kassidis, Team Leader Learning Experience
on 6***.

If you need assistance with your application, any
adjustments to be made to the recruitment process or if you would like to
discuss any accessibility requirements, please contact Lauren Allcott, People
& Culture Advisor on 9***.

Applications close on Monday, 31 August 2026 at 11.59pm.

At Burwood Council we celebrate diversity, valueinclusion and welcome applicants from all backgrounds, experiences andperspectives. We are committed to creating an environment where every member ofour team feels respected, supported and inspired to contribute their uniqueskills and talents for a better Burwood.

In serving our community, we are also proud to be achild safe organisation.

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📌 Digital Experience Officer (Burwood Council)
🏢 Careers at Council
📍 Burwood Council