The Non-Production Environment Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.
The role ensures these environments are:
- Available and stable
- Secure and properly configured
- Ready for testing and deployments
- Quickly restored when issues occur
This person also coordinates issue triage, manages environment-related risks, and maintains knowledge of how various applications and systems work together.
Required Experience
Technical & Industry Experience
- Experience working in large and complex organisations.
- Experience in industries such as:
- Logistics
- Transport
- Retail
- eCommerce
Workplace & Release Management
- Strong experience managing enterprise test environments.
- Experience handling software releases and deployments.
- Experience with incident, change, and release management processes.
Stakeholder Management
- Ability to work across technical and business teams.
- Strong communication and coordination skills.
- Experience facilitating issue triage and problem-solving workshops.
Technical Skills
- SAP applications
- Oracle applications
- Microsoft technologies
- Application dependencies and integrations
Monitoring & Troubleshooting
- New Relic
- Log analysis and dashboard monitoring
- Creates and improves operational processes.
- Removes inefficiencies and simplifies ways of working.
- Uses data and feedback to improve outcomes.
Relationship Building
- Builds trust with diverse stakeholders.
- Works effectively across teams.
- Resolves conflicts professionally.
Action Orientation
- Takes initiative and ownership.
- Responds quickly to issues and risks.
- Drives action even when information is incomplete.
Digital Mindset
- Uses data and insights to improve decisions.
- Promotes digital ways of working.
Results Focus
- Delivers high-quality outcomes.
- Works through challenges to achieve goals.
- Helps remove barriers for others.
Key Responsibilities
- Ensure all non-production environments are available, secure, and fit for purpose.
- Manage and support test environments throughout the project lifecycle.
- Monitor environment health, availability, and performance.
- Coordinate environment setup and configuration for projects and testing activities.
- Ensure environments comply with security and data protection requirements.
Release & Deployment Management
- Plan and coordinate software releases and deployments.
- Work with application support teams to deploy code with minimal impact to testing.
- Manage release schedules and deployment plans.
- Communicate deployment timelines and risks to stakeholders.
- Conduct post-release reviews and identify improvement opportunities.
- Lead triage sessions to identify and resolve environment issues.
- Troubleshoot complex technical problems across multiple applications.
- Coordinate teams to quickly resolve incidents and defects.
- Ensure clear communication during outages and service disruptions.
- Work closely with vendors and suppliers.
- Manage vendor support tickets and escalations.
- Partner with vendors to adopt new platform features and capabilities.
- Coordinate migration activities where required.
- Improve environment management processes and governance.
- Enhance monitoring, logging, and reporting capabilities.
- Drive innovation and adoption of new technologies.
- Maintain documentation, standards, and best practices.
Stakeholder Management
- Act as the link between:
- Development teams
- Operations teams
- Quality Assurance (QA) teams
- Business stakeholders
- Provide regular updates on environment status, risks, and releases.
- Build strong working relationships across teams.
Training & Knowledge Sharing
- Create and maintain environment management documentation.
- Train teams on release and environment management processes.
- Share lessons learned and best practices.