Brisbane Airport Hotels Group – Brisbane QLD

Company Description

Brisbane Airport Hotels Group represents Pullman, Novotel, Ibis, and the Brisbane Airport Conference Centre, offering a diverse range of accommodation and event options for travelers and corporate guests. Located at Brisbane Airport in Queensland, the group operates multiple F&B; outlets, including restaurants, bars, in-room dining, and conference facilities. Team members work in a fast-paced workplace that focuses on guest satisfaction, operational efficiency, and high service standards. The group provides opportunities to grow across different brands, venues, and service styles, making it an engaging workplace for hospitality professionals.

Salary - $79,423 - $85,000 per annum

Role Description

The Duty Manager is a full-time, on-site role based at Brisbane Airport, QLD, overseeing operations across the hotel outlets and the Conference Centre. This position coordinates service teams, bar operations, and events, ensuring high-quality guest experiences and consistent service standards. The Duty Manager manages staff allocation, supervises opening and closing procedures, monitors stock and presentation, and supports the delivery of conferences and banquets. The role involves responding to guest feedback, resolving service issues, maintaining compliance with health and safety regulations, and collaborating with F&B; and front office teams. The Duty Manager also assists with training, coaching, and motivating team members, and contributes to rostering, basic reporting, and implementation of promotions and brand standards.

Duties

- Coordinate internal departments (F&B;, AV, housekeeping, room service, front office, etc.) to deliver smooth operations.
- Overseeing security measures as well as the maintenance of overall property facilities.
- Control purchasing, inventory management, budgeting and financial reporting.
- Overseeing security measures as well as the maintenance of overall property facilities.
- Review guest feedback, handle complaints, and implement service improvements to increase customer satisfaction.
- Ensure workplace health and safety standards are followed at all times, as well as liquor and other regulations.
- Manage staff performance, roster and training.

Qualifications

- Strong service and supervision skills, with experience in restaurant, bar,



and conference/banquet operations.
- Proven people leadership abilities, including team coordination, coaching, and performance feedback in a hospitality environment.
- Solid customer service and guest relations skills, with the ability to handle inquiries, resolve issues, and maintain positive guest experiences.
- Operational and organizational skills, including shift management, cash handling, stock control, and adherence to policies and procedures.
- Knowledge of food safety, responsible service of alcohol (RSA), and workplace health and safety requirements; relevant certifications highly regarded.
- Effective communication and interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders.
- Previous experience in hotel venue management or senior supervisory roles preferred..

Duty Manager

Company Description

Brisbane Airport Hotels Group represents Pullman, Novotel, Ibis, and the Brisbane Airport Conference Centre, offering a diverse range of accommodation and event options for travelers and corporate guests. Located at Brisbane Airport in Queensland, the group operates multiple F&B; outlets, including restaurants, bars, in-room dining, and conference facilities. Team members work in a fast-paced environment that focuses on guest satisfaction, operational efficiency, and high service standards. The group provides opportunities to grow across different brands, venues, and service styles, making it an engaging workplace for hospitality professionals.

Salary - $79,423 - $85,000 per annum

Role Description

The Duty Manager is a full-time, on-site role based at Brisbane Airport, QLD, overseeing operations across the hotel outlets and the Conference Centre. This position coordinates service teams, bar operations, and events, ensuring high-quality guest experiences and consistent service standards. The Duty Manager manages staff allocation, supervises opening and closing procedures, monitors stock and presentation,



and supports the delivery of conferences and banquets. The role involves responding to guest feedback, resolving service issues, maintaining compliance with health and safety regulations, and collaborating with F&B; and front office teams. The Duty Manager also assists with training, coaching, and motivating team members, and contributes to rostering, basic reporting, and implementation of promotions and brand standards.

Duties

- Coordinate internal departments (F&B;, AV, housekeeping, room service, front office, etc.) to deliver smooth operations.
- Overseeing security measures as well as the maintenance of overall property facilities.
- Control purchasing, inventory management, budgeting and financial reporting.
- Overseeing security measures as well as the maintenance of overall property facilities.
- Review guest feedback, handle complaints, and implement service improvements to increase customer satisfaction.
- Ensure workplace health and safety standards are followed at all times, as well as liquor and other regulations.
- Manage staff performance, roster and training.

Qualifications

- Strong service and supervision skills, with experience in restaurant, bar, and conference/banquet operations.
- Proven people leadership abilities, including team coordination, coaching, and performance feedback in a hospitality environment.
- Solid customer service and guest relations skills, with the ability to handle inquiries, resolve issues, and maintain positive guest experiences.
- Operational and organizational skills, including shift management, cash handling, stock control, and adherence to policies and procedures.
- Knowledge of food safety, responsible service of alcohol (RSA), and workplace health and safety requirements; relevant certifications highly regarded.
- Effective communication and interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders.
- Previous experience in hotel venue management or senior supervisory roles preferred..

Why Join Us?

- Career growth and development opportunities.
- Supportive and collaborative team culture.
- Ongoing training and leadership development.
- Employee benefits and hotel discounts.
- Opportunity to make a genuine impact on guest and team success.

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📌 Duty Manager (Brisbane City)
🏢 Brisbane Airport Hotels Group
📍 Brisbane City