- Join a high-performing Rewards & Loyalty Contact Centre Team
- Location: St Leonards - Close to Public Transport
- Career Development and Global Brand Exposure

Outstanding workplace culture and employee experience

Join a high-performing Rewards & Loyalty contact centre team

Hybrid work, career development and global brand exposure

- Join a high-performing Rewards & Loyalty Contact Centre Team
- Location: St Leonards - Close to Public Transport
- Career Development and Global Brand Exposure

Contact Centre Representative - St Leonards

Outstanding workplace culture and employee experience

Join a high-performing Rewards & Loyalty contact centre team

Hybrid work, career development and global brand exposure

The Company

Our client is a global leader in payments technology, supporting millions of consumers and businesses worldwide. With a large, well-structured contact centre operation and a 24/7 service model, they deliver customer support across rewards, loyalty, and product assistance. The organisation operates at global scale, offering access to best-in-class training, systems and customer experience standards.

The Role

As a Contact Centre Representative, you will manage inbound customer enquiries relating to orders, product details, returns, quotes, and general service needs. You’ll also support occasional outbound campaigns tied to sales or marketing initiatives. Working within the Rewards & Loyalty team, you’ll maintain accurate records, support customer satisfaction, and contribute to a high-quality service environment.

Key Responsibilities

- Handle inbound customer calls across orders, product queries, returns and quotes
- Recommend alternative,



cross-sell or up-sell products
- Support outbound telesales campaigns when required
- Maintain accurate manual and electronic records
- Prepare reports, documents and data for analysis
- Follow quality, productivity and compliance standards
- Stay current on promotional programs and internal policies
- Complete required training across product, policy and systems
- Meet effectiveness, efficiency and schedule adherence targets
- Support additional tasks or projects aligned to your skills

What You Bring to the Table

- Strong customer service capability and explicit communication skills
- Higher School Certificate (or equivalent)
- Experience in customer service, retail, hospitality or contact centre
- Proficiency with MS Office and general computer literacy
- Ability to problem solve, multi-task and adapt in real time
- Professional written, verbal and phone communication skills
- Customer-focused approach with high attention to detail
- Ability to work autonomously and remain accountable

Benefits

- Hybrid workplace environment with supportive team culture
- Industry-leading customer experience certification and training
- Career progression pathways within a global organisation

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a committed team working with over 6, 000 clients across North America, Europe and Asia-Pacific. As an industry leader in talent solutions and technology services, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

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📌 Contact Centre Representative (City of Sydney)
🏢 TEKsystems
📍 City of Sydney