At Refinery Group, we hire for attitude as much as experience.

We’relooking for people who lead from the floor.

The people who know gaming operations inside and out, build strong relationships with guests, support their team, and take pride in running safe,compliantand high-performing venues. Experience matters, but so do leadership,professionalismand a genuine passion for hospitality.

Ifyou'rean experienced Gaming Supervisor ready to take the next step,we'dlove to hear from you.

About the Opportunity

The Angel of Malvern is entering an exciting new chapter under Refinery Group.

As a well-known local venue, The Angel is being revitalised with a strong focus on hospitality, guestexperienceand operational excellence.We'reseeking an experienced Gaming Supervisor who's ready to take the next step in leading the day-to-day gaming operation and help shape the future success of the venue.

This role is perfect for someone who thrives in a fast-paced environment, enjoys leading from the floor and understands the balance between exceptional guest service, commercialperformanceand regulatory compliance.

Working closely with the Venue Manager and wider leadership team,you'lloversee gaming operations, support and develop team members, ensure compliance standards aremaintained, and create a welcoming environment where guests feel valued and looked after.

This is a fantastic opportunity to join a growing hospitality group and make a genuine impact within a venue undergoing transformation.

Why Join Us

Shape one of Melbourne's mostanticipatednew hospitality destinations

Discounts across all Refinery Group businesses

Supportive leadership and a positive, team-oriented team culture

Training and Master Classes with industry leading experts like Justin North and Liam Burns

Annual staff parties

Opportunities across bars, restaurant service,eventsand functions

Career pathways within our expanding hospitality portfolio

Training and development





Employee referral scheme– paying up to $600 persuccessfulcandidate

Free staff meals on shift

Join a passionate, ambitious team with a shared vision for excellence

About You

You'rea hospitality professional who understands that great gaming operations start with great guest experiences.

You are confident leading teams, passionate about compliance and operational standards, and enjoy being actively involved in the day-to-day running of a busy gaming environment.

You'llalso bring:

- Minimum 5 years' experience as a Gaming Supervisor or similar leadership role
- Strong understanding of Victorian gaming regulations and compliance requirements
- Knowledge of Victorian liquor licensing and hospitality legislation
- Experience managing gaming operations, cash handlingproceduresand venue compliance
- Excellent communication and stakeholder management skills
- Strong organisational skills and attention to detail
- A hands-on leadership style with a solutions-focused mindset
- A genuine passion for hospitality and guest service
- Current RSA, RSGand Victorian Gaming Industry Employee Licence
- Availability to work a rotating roster including evenings,weekendsand public holidays

What You’ll Be Doing

- Overseeing the day-to-day operation of the gaming department
- Leading,coachingand supporting gaming team members
- Ensuring compliance with all gaming, liquor licensing, WH&S; and company requirements
- Managing gaming staff rosters,trainingand performance standards
- Maintaining gaming equipment audits, cashmanagementand banking procedures
- Supporting venue security,openingand closing procedures, and asset protection
- Building strong relationships with guests and resolving issues professionally
- Collaborating with venue leadership to drive operational excellence and guest satisfaction
- Identifyingopportunities to improve processes,performanceand the overall guest experience

Join us on this exciting journey and help shape a hospitality experience Melbournewon’tforget.

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📌 Gaming Manager - The Angel of Malvern (Melbourne)
🏢 Refinery Group
📍 Melbourne