Legal and Client Support Officer - Greater Sydney & Illawarra Talent Pool

Location: Wollongong, NSW, AU, 2500 #job-location.job-location-inline { display: inline; } – Wollongong NSW

$87,199 - $95,482 a year

2d ago , from Department of Communities and Justice NSW

Talent Pool recruitmentfor Temporary and Ongoing roles, Full-Time & Part time

Clerk Grade 3/4, Salary range $87,199 - $95,482 (plus super and annual leave loading)

Greater Sydney & Illawarra Legal Aid offices

AboutLegal Aid NSW

We stand beside people when they need it most.

At Legal Aid NSW, fairnessisn’tjust a legal principle, it shapes everything we do - our culture, our services, ourworkplaceand our decisions.

Since 1979,Legal Aid NSWhasprovidedlegal advice, support and representation in criminal,familyand civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful.

In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we arelocatedthroughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.

About the Role

Join Legal Aid NSW as aLegal and Client Support Officerand play a vital role in helping people access the support they need when facing legal challenges.

As the first point of contact for many clients, you will provide compassionate and professionalassistance, helping people navigate complex legal and personal circumstances while connecting them with the right information,servicesand support. Working in a quick-paced environment, you will manage client enquiries across reception,phoneand digital channels, while supporting legal teams with a broad range of administrative and legal support activities.





This is an opportunity to make a genuine difference in the community while building a career within one of Australia's leading legal services organisations.

About You

You are a customer-focused professional who enjoys helping people and thrives in a busy, high-volume environment. You bring a calm, solutions-focused approach to every interaction and can confidently engage with clients from diverse backgrounds, including those experiencing complex legal and non-legal issues.

Highly organised and adaptable,you'reskilled at managing competing priorities whilemaintainingaccuracy and attention to detail. You are a collaborative team member who enjoys working closely with colleagues and stakeholders to deliver positive outcomes for clients.

You'llalso bring:

Experience in administration, customer service, clientsupportor a similar role

Strong communicationand interpersonal skills, with the ability to build rapport quickly

Confidence using a range of systems and technology to manage information and workflows

Excellent organisational skills and the ability to prioritise effectively

A commitment to delivering high-quality client service with empathy,professionalismand integrity

Ifyou'relooking for a meaningful role where your work has a direct impact on the lives of people across Sydney and NSW,we'dlove to hear from you.

You Belong Here

Here, every role has purpose.

Whetheryou’redelivering frontline legal services or strengthening our organisation from behind the scenes,you’llhelp create fairer outcomes for the people across NSW.





We’rebuilding a workplace where every culture, identity,abilityand voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.

You willbe part of adiverse and inclusiveorganisation,working alongside like-minded and values driven peoplededicatedto justice, community impact,and delivering exceptional support and servicethrough cross collaboration.

Benefitsofworking at Legal Aid NSW

As an employee ofLegal Aid NSW,you will have access to and enjoy a variety ofsupport andbenefitsso you can thrive professionallyand personally.You’llloveour:

Flexible Working- we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely supportyourunique work life balance.

ProfessionalGrowth–as the largestlaw firmin NSWweoffera variety of opportunities to enhance your careerat every stage, throughregional graduate programs,PracticalLegalTrainingand work placements,mentoring,training, andsecondmentopportunities.

Work Health, Safety andWellbeing–withdedicatedprograms, training, resources, and respectful work practices, ourWellbeing Framework ensures yourphysical,mentaland psychosocialwellbeing matters, so youfeel supported,safeandholisticallywell.

Hold Australian or NZ citizenship, Australian Permanent Residency(for ongoingroles)or a valid visa to work in Australia (for temporaryroles

Undertake relevant pre-employment checks such asCriminal Record Check,andConduct Service Check

We may use this recruitment to create aTalentPool for similar ongoing or temporary vacancies we have over the next 18 months.

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📌 Legal and Client Support Officer - Greater Sydney & Illawarra Talent Pool (City of Wollongong)
🏢 Location: Wollongong, NSW, AU, 2500 #job-location.job-location-inline { display: inline; }
📍 City of Wollongong