Customer Experience Improvement Lead (City Assets) (City of Sydney)

Customer Experience Improvement Lead (City Assets) (City of Sydney)

18 Aug
|
Blacktown City Council
|
City of Sydney

18 Aug

Blacktown City Council

City of Sydney

Blacktown City Council is seeking a City Assets Customer Experience Improvement Officer to enhance how correspondence is tracked and responded to across eight teams. You will monitor requests, refine triage, and support teams to meet targets while delivering insights to the Director City Assets.

This role focuses on improving response quality, clarity and consistency, helping residents, Councillors and stakeholders, and contributing to safer, more effective council services.

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📌 Customer Experience Improvement Lead (City Assets) (City of Sydney)
🏢 Blacktown City Council
📍 City of Sydney

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