McMillan Shakespeare Group (MMS) is seeking a Team Leader – Customer Care for a 12-month contract based in Brisbane, with hybrid working options. You will lead a team of Customer Care Advisors, drive KPIs, coach staff and manage real-time queues to deliver outstanding service.
This role emphasises process improvements, workforce planning, and developing a high-performing team, focusing on timely resolution of complex inquiries and quality assessments.
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📌 Operations Team Leader - 12-Month Contract (Hybrid) (Brisbane City)
🏢 McMillan Shakespeare Group (MMS)
📍 Brisbane City
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