Blacktown City Council is seeking a City Assets Customer Experience Improvement Officer to enhance how correspondence is managed across eight teams within City Assets. You will monitor requests, improve triage workflows and support teams to meet response targets, while preparing performance insights for the Director City Assets.
The role emphasizes customer experience, cross-team collaboration and data-driven improvements to deliver better service to residents and Councillors.
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📌 Customer Experience Improvement Lead - City Assets (City of Blacktown)
🏢 Careers at Council
📍 City of Blacktown
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