At Aurion, our people are central to who we are and how we work. With over 40 years of experience in the people and payroll industry, we offer a supportive and collaborative environment where knowledge is shared, and people are empowered to make an impact. As a leading Australian provider of people and payroll solutions, we partner with customers to deliver accurate, compliant and efficient payroll outcomes through our Managed Payroll Services.

As we grow our Managed Service team, we are seeking a highly experienced Payroll Relationship Partner with Aurion experience to join our team. This is a unique opportunity for a senior professional who thrives on solving complex customer challenges, influencing outcomes, and providing expert advice without being responsible for payroll processing itself.

Reporting to the Head of Managed Services, this new roleoperatesas a critical interface between customersand delivery teams, providing guidance and direction without owning payroll. It is not a consulting or solution design role, but rather a service-aligned advisory role focused on interpretation, governance, and operational clarity within the context of Managed Payroll Services.

As we grow our Managed Service team, we are seeking a highly experienced Payroll Relationship Partner with Aurion experience to join our team. This is a unique opportunity for a senior professional who thrives on solving complex customer challenges, influencing outcomes, and providing expert advice without being responsible for payroll processing itself.

Reporting to the Head of Managed Services, this new roleoperatesas a critical interface between customersand delivery teams, providing guidance and direction without owning payroll. It is not a consulting or solution design role, but rather a service-aligned advisory role focused on interpretation, governance, and operational clarity within the context of Managed Payroll Services.

Responsibilities

- Ensure payroll outcomes are approached with a strong focus on compliance,sustainabilityand operational integrity

- Relationship manager our Managed Payroll Services client base, as a trusted escalation point and advisor





- Providesenior guidance on payroll-related escalations, ensuring issues are appropriately framed,prioritisedand directed

- Guide escalation pathways and reduce rework through early intervention and transparent direction

- Support compliant, sustainable and operationally sound payroll decision-making

- Provide governance oversight across complex payroll scenarios

- Provide structured advice across cross-functional and multi-team issues

About You

You are an experienced payroll professional with exceptional technical knowledge and the credibility to influence stakeholders at all levels without shying away from difficult conversations. You can simplify complexity, provide clear direction, and help others make informed decisions in high-pressure environments.

You'll bring:

- Extensive experience in payroll processing, payroll legislation and payroll operations

- Demonstrated success working within complex payroll environments

- Exceptional problem-solving, analytical and risk assessment skills

- Experience working with customers and stakeholders in fast-paced environments

- Proven ability to influence outcomes without direct ownership of delivery

- Outstanding communication and stakeholder management capabilities

Highly regarded

- Experience with Aurion or other enterprise HRIS/payroll platforms

- Managed services or outsourced payroll experience

- Exposure to government or highly regulated payroll environments

- Experience managing complex escalations and issue resolution

- Understanding of compliance, assurance and audit frameworks

Benefits of joining our team

- Rated HRD Employer of Choice for 3 years in a row, we offer a range of industry-leading benefits, including:

- Great pay and benefits





- Hybrid working arrangements after an initial in-office onboarding period.

- Career growth opportunities within a thriving technology business

- The security of joining a trusted and established Australian brand

- A calendar of regular social events, including monthly office breakfasts, social connection drinks, and more

- Opportunities to participate in committees aligned to your passions, including Wellbeing, Diversity, Equity & Inclusion (DEI), and Reconciliation Action Plan (RAP) working groups

- Head office located in the heart of Milton, featuring a newly refurbished workspace just a 50‑metre walk from Milton Train Station

At Aurion, we are committed to building a truly inclusive, diverse, and equitable workplace where every person feels valued, respected, and empowered to belong as part of ourOne Team Aurionculture. We welcome and encourage applications from people of all backgrounds, identities, and lived experiences; across all nationalities, cultures, gender identities, abilities, ages, and ways of thinking.

We strongly encourage applications from people with disabilities and are committed to providing reasonable adjustments throughout the recruitment process and employment lifecycle. Our aim is to create an accessible, supportive environment that ensures equal access to opportunities and enables everyone to succeed.

We are also proudly endorsed byWORK180, reflecting our ongoing commitment to equity and inclusion. This recognition highlights how we support flexible work, shared caring responsibilities, and meaningful opportunities for growth, while fostering a workplace where everyone can thrive and bring their whole self to work. #WORK180

If this job interests you but you aren’t certain if you meet all the requirements, we encourage you to submit an application.

We’re excited to welcome our new team member. If this opportunity sounds right for you, please apply today.

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📌 Payroll Relationship Partner (Queensland)
🏢 Aurion
📍 Queensland