- Provide end-to-end support for Getty Images’ Custom Content product, a professional crowd-sourced solution for creating exclusive content at scale
- Support the pre-sales discovery process and provide subject matter expertise to drive current business opportunities and help sales teams close new Custom business
- Support customers post-sale, including onboarding and familiarizing them with the proprietary platform
- Manage conversations around creative briefs
- Monitor contract timing to ensure full service utilization, client satisfaction, and effective renewal positioning
- Collaborate with Creative content and production teams on brief execution and logistics
- Liaise between Creative/production teams and clients
- Work with enterprise sales, legal, and finance teams using company systems and processes to support service delivery
Requirements
- Business-proficiency fluency in Japanese and English is required
- Experience in account management, customer success, or subject matter expert roles
- Strong customer service and communication skills
- Ability to build and maintain internal and external relationships
- Excellent organizational skills
- Ability to manage multiple short- and long-term tasks
- Experience managing projects and delivery expectations under tight deadlines
- Proficient to advanced computer literacy
- Proficiency with Microsoft Office tools
- Salesforce proficiency preferred
Core Competencies
Demonstrates expertise in account management and customer success, with a strong focus on relationship building and project management. Proficient in both Japanese and English, with advanced skills in Microsoft Office and Salesforce to support service delivery.
Highest-signal resume keywords
- Account Management
- Customer Success
- Project Management
- Bilingual Proficiency in Japanese and English
- Salesforce Proficiency