Automation Specialist | Energy Retail | Melbourne Eastern Suburbs

Melbourne Eastern Suburbs, VIC | Hybrid – 3 days in office

Up to $80K-$120K package + 12.5% STI (Bonuses up to $15K per year)

We’re looking for an Automation Specialist who understands energy retail operations and is excited about taking automation beyond traditional workflows and into agentic AI .

This is a hands‑on opportunity to join a growing energy business that is already operating in an agentic way of working , with access to established systems, tools and technology to experiment, build and create smarter operational processes.

What you’ll be doing

You’ll initially combine energy retail operations with automation , learning the business, its systems and regulatory processes before progressively moving towards a dedicated automation focus.

You’ll:

- Analyse operational processes and identify opportunities to automate repetitive and manual work.
- Design, build and continuously improve intelligent workflows and automations.
- Work with AI tools and models to support decision‑making and move beyond simple rule‑based automation.
- Identify where human decision‑making creates bottlenecks and explore how agentic AI can help streamline these processes.
- Document processes, automation logic, dependencies and outcomes.
- Work closely with Technology, Product, Development and Operations teams.
- Measure automation performance, efficiency gains and adoption.
- Help shape the next generation of intelligent operational systems from the ground up.

What we’re looking for

We’re not looking for someone based purely on job titles or qualifications . We want someone who is curious, switched‑on, analytical and genuinely interested in how AI can transform the way businesses operate.

Ideally, you’ll have:





- Experience in energy retail operations, utilities, telecommunications, water, gas or a similar regulated environment.
- An understanding of energy retail processes and regulatory requirements.
- Practical exposure to automation or workflow technologies.
- A strong interest and understanding of AI and emerging agentic AI capabilities.
- Strong analytical and problem‑solving skills.
- Excellent Excel/data skills; Python and SQL are highly desirable.
- The ability to learn unfamiliar systems quickly and build solutions from the ground up.
- A mindset focused on experimentation, continuous improvement and finding better ways to work.

Why this role?

This is an opportunity to get involved in a genuinely evolving area where automation is moving towards intelligent, decision‑making workflows .

You’ll have the opportunity to experiment with existing AI and automation tools, develop recent capabilities and help shape how operational processes work in the future. It’s a small, agile environment where your ideas can have a direct impact.

The role reports to the Transformation Strategy Manager

and sits within a technology function of around 40 people, in a broader organisation of approximately 130 employees.

Package:

Up to $80K-$120K including super, plus a 12.5% short‑term incentive and potential performance bonuses of up to approximately $15K per year.

Location:

Melbourne Eastern Suburbs, Melbourne – 3 days per week in the office is required.

If you have experience in energy/utility operations and are fascinated by what AI and automation can do next, I’d love to hear from you.

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Applicants must have full Australian working rights .

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📌 Automation Specialist (Melbourne)
🏢 Cipher Recruitment
📍 Melbourne