We are a medium-sized IT and engineering-based company with our Port Melbourne office seeking a dedicated and skilled Software Support Engineer to join our Support & Maintenance department. This is a 6-month fixed-term contract with the potential to convert into a permanent position in 2027.

The role will be reporting to the Service Desk Delivery Manager.

We are looking for a proactive engineer who is passionate about software -based applications, software support, and continuous improvement.

We undertake important work for various State governments and agencies Australia wide to ensure our Sensys Gatso supplied systems maintain a high level of performance. A positive attitude, attention to detail, client interface experience and accountable outcome based approach are essential attributes.

We offer a collaborative, team-based environment. This role is perfectly suited to an individual who is able to think on their feet and perform tasks with a thorough attention to detail.

Join Our Support & Maintenance Team

We are a medium-sized IT and engineering-based company with our Port Melbourne office seeking a dedicated and skilled Software Support Engineer to join our Support & Maintenance department. This is a 6-month fixed-term contract with the potential to convert into a permanent position in 2027.

The role will be reporting to the Service Desk Delivery Manager.

We are looking for a proactive engineer who is passionate about software -based applications, software support, and continuous improvement.

We undertake important work for various State governments and agencies Australia wide to ensure our Sensys Gatso supplied systems maintain a high level of performance. A positive attitude, attention to detail, client interface experience and accountable outcome based approach are essential attributes.

We offer a collaborative, team-based environment.



This role is perfectly suited to an individual who is able to think on their feet and perform tasks with a thorough attention to detail.

Key Functions and Responsibilities

This role encompasses both frontline support and technical engineering tasks:

- Support & Resolution:

- Record and respond to customer and internal support issues within agreed SLAs.

- Accountable for the resolution of issues and providing status reports on outstanding items.

- Provide 1st, 2nd and 3rd level software and application support.

- Provide level one support for cloud-based applications.

- Software Maintenance:

- Implement, document, maintain, and support tools for monitoring systems and platforms (ideally Grafana).

- Troubleshooting and root cause analysis of software issues on deployed systems and implementing remediations.

- Contribute to cloud application maintenance, and support.

- Process Improvement & Documentation:

- Identify potential issues proactively, apply resolutions, and escalating when required.

- Take the lead in creating corrective actions for continuous improvement.

- Document processes and procedures, and maintain internal troubleshooting tips and a knowledge base.

- Provide input towards general process improvement.

- Deployment & Logistics:

- Preparation of cameras, servers, and other IT equipment for deployment.

- Factory and site testing and reporting of camera systems and software.

- Management of spare parts and asset tracking.

- General:





- Liaising with key client contacts, SGA staff, and contacts within the Sensys Gatso group.

- After hours on call as required.

- Availability for interstate travel.

Required Skills and Attributes

We are looking for a candidate with proven technical expertise and strong interpersonal skills:

A minimum of 5+ years of experience in cloud and software support engineering is required.

Technical Skills

- Proficient in Linux OS commands and troubleshooting.

- Proficient in scripting with Bash, csh, sh.

- Proficient in implementing and managing virtual software development environments with tools such as Packer & competency using infrastructure-as-code (IaC) deployment tools such as Terraform.

- A positive understanding of Python, Golang, C code and debugging skills.

- Comprehensive experience with Git SVC, ideally on GitLab

- Competency with Ansible; running, updating, and maintaining playbooks.

- Competency with monitoring platforms, ideally Grafana, including writing metric queries and defining alerts.

- Competency in Networking and security.

- Experience with Kubernetes and Docker.

- Knowledge of cloud-based infrastructure (Azure, GCP, AWS) and networking architecture and security.

- Linux & Windows experience, including Linux system Management experience.

- Knowledge of G-Suite (Gmail, docs, sheets).

Personal Attributes

- Good interpersonal and communication skills.

- A high attention to detail.

- Ability to work under pressure whilst maintaining a high quality of service.

- Excellent multi-tasking skills.

- Flexible and highly organised.

Other Requirements

- A police check will be required prior to commencement

- Only short listed applicants will be notified.

- Australian citizenship or permanent residency is required for this position.

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