We arecurrently looking for an experienced Service Delivery Team Leader to join ourteam. Key duties will include:

- Supervising, supporting, andcoaching a team of Aged Care Support Workers in their daily roles
- Participating in recruitmentactivities including interviews and team member inductions Supporting teammember onboarding , buddy shifts, and personal engagement plans
- Planning and participating in regularteam meetings

- Collaborating with CaseManagers and others on client cases
- Assisting with oversight andtimely completion of training plans forSupport Workers
- Liaising with team members inrelation to grievances, disputes, or performance issues, referring to the ServiceDelivery Manager when necessary
- Ensuring the safety andwellbeing of team members and clients at all times
- Promoting and supportingperson-centred care, encouraging clients to remain active and connected intheir local communities
- Reporting incidents, accidents,and issues in line with Holdsworth policies and procedures
- Participating in a rotatingon-call roster to support out-of-hours operations, including evenings, weekendsand Public Holidays
- Maintaining accurate and timelyrecords of team member and client interactions using organisational systems

Requirements





We are seeking a candidate who:

- Has several years of experiencein a team leadership or supervisory role within aged care, disability, orcommunity services
- Has demonstrated experience inscheduling and managing workforce availability for a care services team
- Has demonstrated experiencesupervising, coaching, and developing frontline support staff
- Has experience managingperformance issues, grievances, and conducting performance reviews
- Has knowledge of, ordemonstrated compliance with, the SCHADS Award including contracted hoursobligations
- Holds a current Australiandriver's licence, valid CPR and First Aid certificate, and National PoliceCheck (all mandatory)

Highlydesirable:

- Holds a Certificate III or IVin Aged Care, Individual Support, or Community Services

- Up to $15,900 salary packagingbenefit available through Holdsworth's registered not-for-profit status
- WFH flexibility possible bynegotiation once established in the role
- Meaningful work supportingcommunity members to live independently
- Supportive team environmentwithin an established not-for-profit organisation

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📌 Service Delivery Team Leader (Woollahra Municipality)
🏢 On Demand Hr
📍 Woollahra Municipality