Lead, Hands-On Support Team – SaaS (City of Sydney)

Lead, Hands-On Support Team – SaaS (City of Sydney)

18 Aug
|
ProSpend
|
City of Sydney

18 Aug

ProSpend

City of Sydney

ProSpend is a leading Australia-built spend management platform. We are seeking a hands-on Support Team Leader to guide the day-to-day performance of the Support team while maintaining a reduced personal ticket load.

Reporting to the Head of Customer, you will own SLA performance, queue health, coaching, rostering, and act as the first escalation point for complex issues, driving CSAT and customer success.

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📌 Lead, Hands-On Support Team – SaaS (City of Sydney)
🏢 ProSpend
📍 City of Sydney

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