- Manage the appointment book, recall systems, and day-to-day patient flow
- Oversee rostering, recruitment, onboarding, and performance for the support team
- Manage billing, HICAPS/Medicare claims, accounts payable/receivable, and budget reporting
- Ensure compliance with NSW WHS requirements and Dental Board of Australia infection control guidelines
- Handle patient complaints and escalations with professionalism and care
- Coordinate local marketing and promotions — Google Business Profile, community outreach, patient communications
- Act as first point of contact for our IT and website support providers
- Partner with the owners on practice growth initiatives

About You

- Demonstrated experience in practice or business management — dental or allied health highly regarded (Minimum 1 Year experience)
- Strong understanding of NSW workplace health and safety requirements
- Confident with budgeting, reporting, and day-to-day financial management
- Experience managing rosters, recruitment, and staff performance




- Excellent communicator, calm under pressure, genuinely enjoys solving problems
- Comfortable with dental practice management software (D4W) — or a quick learner if you haven't used these specifically
- Familiarity with HICAPS and Medicare claiming processes highly regarded

What We Offer

- Competitive salary, reflective of experience
- Real decision-making authority — not just a title
- A genuine role in shaping practice growth, promotions, and patient experience initiatives
- Supportive ownership team invested in your development
- Established, positive local reputation to build on — not a start-from-scratch practice

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📌 Practice Manager (Richmond)
🏢 Dentessential
📍 Richmond