Customer Service Representative - Moonee Ponds

Moonee Ponds, VIC

Casual role with full-time hours

H&R; Block Australia are seeking Client Service Consultants to join our Contact Centre team based in Moonee Ponds.

This role is ideal for someone who enjoys delivering high-quality customer service in a rapid-paced, team-focused environment.

The Moonee Ponds office is conveniently located close to public transport, cafes, and local amenities.

Key responsibilities include:

- Handling inbound calls to book tax appointments
- Making warm outbound reminder calls to existing H&R; Block clients (no cold calling)
- Delivering a professional and positive customer experience
- Working collaboratively with the team during peak periods

What we offer:

- Casual employment with full time hours available
- Above-award pay rates
- Full training and ongoing support
- Supportive and inclusive team environment
- Convenient office location close to transport and cafes

Customer service experience is preferred; however, a positive attitude and strong communication skills are essential.

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📌 Customer Service Representative - Moonee Ponds (Moonee Valley City)
🏢 H&R Block
📍 Moonee Valley City