The Project Partner Operations Lead plays a key role
in driving operational excellence and network partner performance.
Operating with greater autonomy, they manage complex projects to
improve services and processes and take initiative. This role
independently coordinates cross-functional teams on high-impact
initiatives, mentors junior team members, and interfaces with
global partners and clients to resolve issues and implement
improvements. They analyze performance data to inform strategic
decisions, lead training and process rollout efforts, and serve as
a critical liaison between Network Support and Partner Management
for escalations and enhancements. ESSENTIAL DUTIES AND
RESPONSIBILITIES Lead major cross-functional operational projects,
from planning through execution, to implement new services or
improve existing processes – ensuring projects meet objectives and
timelines. Independently manage relationships with a portfolio of
strategic network partners, monitoring their performance against
KPIs/SLAs and engaging with them to drive improvements as needed.
Provide guidance and mentorship to Network Support Specialists and
Lead team members, assisting them with complex issue resolution and
developing their project management skills. Analysis of complex
operational data across regions (eg. cost trends, root causes of
service failures, capacity utilization) to identify strategic
improvement opportunities and present actionable recommendations to
management. Coordinate closely with Partner Managers and other
departments (IT, Customer Support, Compliance, etc.) to address
high-priority escalations or implement special initiatives, acting
as the central point of contact. Oversee the development and
delivery of advanced training programs and updated documentation to
ensure partners and internal teams can adopt process changes or new
tools effectively. Assist in departmental planning by identifying




resource needs, process bottlenecks, and efficiency opportunities
within Network Support and partner operations. Take a proactive
role in crisis management situations (eg major service disruptions)
by organizing response efforts, communicating status updates, and
working on mitigation strategies. Drive continuous improvement by
piloting current technologies or processes (eg a new audit tool,
enhanced communication platform) and measuring their impact before
broader rollout. Represent the Network Support team in planning
meetings or strategy sessions during the Operational Process
Assurance Manager or Partner Manager requires operational input,
ensuring the team's capabilities and needs are considered. POSITION
REQUIREMENTS: Proven ability to lead complex projects and manage
multiple priorities in a global matrix environment. Strong
analytical and problem-solving skills, with a data-driven approach
to decision-making. Demonstrated experience in partner relationship
management, performance monitoring, and process improvement.
In-depth understanding of logistics and supply chain operations,
including service and after-sales environments. Exceptional
communication and interpersonal skills, with the ability to
influence and engage stakeholders across all levels. Strategic
mindset, adaptability, and commitment to operational excellence.
Flexibility to travel internationally as required. EDUCATION AND
EXPERIENCE REQUIREMENTS Bachelor's degree in engineering,
Logistics, Supply Chain, Business Administration or related field
(required). English proficiency at C1/C2 level (fluent, required).
Strong communication and interpersonal skills; able to build trust
and credibility with clients. Strategic mindset with the ability to
identify client needs and connect them with relevant solutions.
Detail-oriented, analytical, and proactive in managing multiple
priorities. Only Czech - based candidates will be considered for
this role.

📌 Project Partner Operations Lead (Western Australia)
🏢 EER Poland
📍 Western Australia