- Lead delivery across multiple digital and eCommerce projects
- Manage agency capacity, resourcing and forecasting
- Track project timelines, budgets, scope and profitability
- Identify risks, blockers and delivery issues early
- Coordinate cross-functional teams across Design, Engineering and Client Success
- Improve project planning, processes and reporting
- Support and coach client-facing and delivery team members
- Work with discipline leads to improve project delivery methods
- Maintain clear communication with internal stakeholders and clients throughout delivery
Requirements
- Strong experience within a digital, eCommerce or software agency workplace
- Experience managing complex digital projects and cross-functional teams
- Strong project and delivery management skills
- Confidence managing multiple projects and competing priorities
- Commercial awareness across budgets, scope, utilisation and project profitability
- Experience with resource planning, capacity management and forecasting
- Strong stakeholder management and communication skills
- Proactive, structured and solutions-focused approach
- Shopify,
Shopify Plus or broader eCommerce experience is highly regarded
Core Competencies
Demonstrates strong project and delivery management skills within digital and eCommerce environments, effectively coordinating cross-functional teams and maintaining clear communication with stakeholders. Proficient in resource planning, capacity management, and ensuring project profitability.