Senior Loan Operations Officer | Onshore, Sydney

Auto swift finance is a fast-growing automotive finance lender looking for a Senior Loan Operations Officer to provide onshore operational leadership across our Manila-based Loan Servicing, Collections, Payments, Hardship, and Credit Assessment teams.

This is a hands-on, senior operational role for someone who already knows lending operations inside out — no ramp-up training required.

What you'll do:

- Act as the onshore coverage point for our Senior Operations Manager and Credit Assessment Manager during leave, peak periods, or escalations
- Oversee daily arrears, payments, and servicing dashboards; action queues per SOP and monitor SLA performance
- Process payments and disbursements of approved loans
- Support Manila credit assessors with documentation checks, verification, and fraud flagging
- Coach and guide Manila team leads on SOPs and workflow standards; support onboarding and succession planning




- Act as an onshore escalation point for complex cases, IDR, payment disputes, hardship, and credit exceptions
- Coordinate with Compliance on disputes and AFSA matters; maintain accurate records in Bizcore and Zoho

What you'll bring:

- 3+ years' hands-on operations experience in a lending or consumer credit business (servicing, collections, payments, hardship, or credit assessment)
- Practical experience with loan management systems such as Bizcore, Zoho, or equivalent
- Solid understanding of NCCP, ASIC collections guidelines, hardship obligations, and credit risk principles
- Calm, transparent communicator, confident supporting offshore teams and handling escalations
- Structured, detail-oriented, and ready to step into leadership responsibilities

Supporting our Manila operations team

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📌 Senior Loan Operations Officer (New South Wales)
🏢 AutoSwift
📍 New South Wales