The National Disability Insurance Agency in Brisbane is seeking an APS6 National Contact Centre Auslan Service Officer Team Leader. You will lead a team delivering Auslan-first support via video to Deaf and hard-of-hearing participants and work within the NCC Operations team to ensure accessible, high-quality services.
Your role involves coordinating shifts, coaching staff, handling sensitive data, and driving service delivery improvements while maintaining a robust, empathetic culture across
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📌 Auslan Service Team Leader: Deaf Community Impact (Queensland)
🏢 National Disability Insurance Agency
📍 Queensland
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