We are looking for a Senior Business Analyst with deep Utilities domain expertise across energy retail and telecommunications. The ideal candidate brings strong knowledge of end-to-end utility business processes and has worked on CIS/billing platforms 3 with hands-on experience in Gentrack Velocity highly regarded.

KEY RESPONSIBILITIES

- Own requirements analysis and documentation across core utility domains - billing, metering, customer lifecycle, market transactions, payments, and credit management.
- Deep understanding of end-to-end energy retail processes - Customer Onboarding, Meter-to-Cash, tariff structures, network charges, and settlement.
- Support compliance with Australian energy market frameworks, AEMO market procedures, MSATS/CATS transaction flows, and B2B messaging.
- Analyse complex billing scenarios - consumption-based billing, adjustments, rebills, concessions, and final bills - and translate these into clear functional requirements.
- Work across metering processes - meter reads, MDS/MDM data flows, interval data validation, and their downstream billing impacts.
- Translate business requirements into functional designs, process maps, and configuration specifications for CIS/billing platforms including Gentrack Velocity.
- Lead UAT planning,



test scenario development, defect triage, and business sign-off.
- Engage stakeholders across operations, regulatory, and technology teams throughout delivery.

REQUIRED SKILLS & EXPERIENCE

- 5–8 years of BA experience in the Energy/Utilities sector - preferably Australian or Current Zealand energy retail.
- Strong working knowledge of energy market operations - billing, metering, market transactions, collections, credit/debt, and customer management.
- Solid understanding of AEMO market frameworks - NEM, MSATS, CATS, B2B procedures, switching, and NECF compliance.
- Experience working on CIS or billing platform implementations or transformations.
- Hands-on experience with Gentrack Velocity - configuration, billing modules, or market transactionlows.
- Proficiency in Jira, Confluence for requirements and backlog management.

DESIRABLE

- Exposure to MuleSoft or middleware integration patterns in a utility context.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

#J-18808-Ljbffr

📌 Business Analyst Utilities (Melbourne)
🏢 Peachy Cypher
📍 Melbourne