NFP | Full-time | Willawong Animal Rehoming Centre | Animal Care Award Level 4 hourly rate $32.13
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.
The Opportunity
AWLQ is currently looking for a full-time Rehoming Supervisor to join our Willawong Animal Rehoming Centre. If you're passionate about making a direct impact on animal welfare, we'd love to talk to you.
The Rehoming Supervisor's role is to assist the Rehoming Manager and the Assistant Manager to supervise the day-to-day operations of the Centre, progressing animals through the Centre efficiently and effectively to maximise animal welfare and rehoming, and to minimise euthanasia.
Key Responsibilities
- Provide animal care, including cleaning enclosures, feeding and administering medications.
- Provide customer service, including adoption and surrender counselling and processing.
- Complete animal behaviour assessments and management plans.
- Operate and ensure the team performs in accordance with AWLQ protocols, policies, values, mission and beliefs.
- Ensure the smooth running of the Centre in the absence of the Rehoming Manager.
- Motivate and provide clear direction to the team relating to operational activities, performance and AWLQ goals.
- Work closely with the Rehoming Managers to ensure seamless animal movement and communication of person and animal cases.
- Appropriately manage conflict with customers and within the team, maintaining a resilient, positive and composed leadership style to devise effective solutions within appropriate timeframes.
- Assist with the training of staff and welcome current staff.
Essential Qualifications and Experience
- Current driver's licence.
- Dog and cat care experience in a facility or shelter.
- High volume, intensive customer service experience.
- Demonstrated affinity with animals, experience in animal welfare or council pounds.
- Demonstrated ability to supervise and motivate others to achieve high productivity and standards of work.
- Highly developed communication and interpersonal skills.
- Qualification in animal behaviour or dog training.
- Certificate III in Animal Studies (highly desired).
- Relevant customer service training and de-escalation training.
We Offer
- Competitive pay and benefits.
- Access to an independent Employee Assistance Program.
- The opportunity to play an instrumental role in our lifesaving work every day.
- A culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.