As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What there is

That feel-good feeling to help people who need it

Great training and onboarding into the team

Amazing and supportive leaders

Secure a full-time, 38-hour-per-week role that is worked during business hours - no weekend or evening work!

Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

About the role

As a Growth and Customer Engagement Consultant, you will deliver high-quality end-to-end customer service, supporting community, government, and direct Tunstall clients. You will recommend suitable Tunstall products and services, manage leads, and ensure a seamless onboarding experience for new and existing customers.

Your role is key to providing an exceptional customer experience, maintaining accurate records, and supporting the growth of Tunstall’s client portfolio.

Responsibilities

Be a primary point of contact (via phone and email) for product and service enquiries

Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms

Respond to new and current client telephone calls and online enquiries

Manage assigned leads,



follow up on opportunities, and support campaign initiatives

Accurately complete all documentation and admin required

Recommend the most suitable products, explaining how they work to existing and new clients

Answer alarm enquiries for new customers

Troubleshoot non-urgent medical alarm enquiries

The successful candidates will have:

The ability to demonstrate empathy and patience, be an engaging 'people person'

Proven experience in customer service or sales

Excellent resilience and listening skills

Ability to think on your feet and make decisions

Computer-literate with the ability to pick up current systems quickly

Superb phone manner and attention to detail with written communications

Have a positive, team-player mindset

Why join Tunstall?

We offer a range of benefits to support your success and wellbeing:

Free onsite gym and coffee machine

Fun cultural team events and recognition

Company-paid employee wellbeing counselling, plus perks and discounts

Training opportunities in a performance-for-purpose company

Free parking (onsite and nearby)

Diversity and Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you’ve got the role, including your Police Check and NDIS Worker Check.

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📌 Customer Engagement Consultant (Queensland)
🏢 Tunstall Australasia
📍 Queensland