Manager, Strategic Customer Insights Sydney $AUD 110-130,000 + Super (Negotiable) - (posted Jul 14 2026)

Job Spec

Love managing big client relationships and delivering research that genuinely influences business decisions?

Join a highly regarded insights consultancy that's built its reputation on developing long-term partnerships with some of Australia's most recognised brands. Combining strategic thinking, commercial acumen and rigorous research, they help clients better understand their customers, strengthen experiences and make smarter business decisions.

They’re now looking for a Research Manager to join the team supporting one of the firm’s largest and most established client accounts.

Working alongside an experienced Client Director, you’ll become a trusted day-to-day partner, leading ongoing research programs and working closely with stakeholders across insights, marketing, customer experience, product and strategy.

The Opportunity

This is a fantastic opportunity for someone who enjoys becoming an extension of their client’s team.

Rather than juggling lots of smaller accounts, you’ll develop deep knowledge of one major client, managing a broad program of quantitative research that spans customer experience,



advocacy, brand and strategic insight.

You’ll:

- Lead end-to-end quantitative research projects from proposal through to delivery
- Deliver CX, NPS, customer advocacy and brand tracking programs
- Translate complex data into clear, commercially relevant recommendations
- Build trusted relationships across a large, multi-stakeholder client setting
- Present insights that influence customer, product and commercial strategy
- Support and mentor junior team members while working closely with senior client leaders.

About You

- Around 4+ years' experience in market research or customer insights
- Experience working on a major client account or supporting a large, complex organisation with multiple stakeholder groups
- Strong experience delivering CX, NPS, customer advocacy, brand tracking or other ongoing research programmes
- Exposure to sectors such as financial services, retail, telecommunications, insurance or other customer-centric industries
- Excellent project management skills and a strong quantitative research foundationWait we had a mistake... }

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📌 Manager, Strategic Customer Insights (New South Wales)
🏢 Resources Group
📍 New South Wales