Senior Product Owner - Permanent - Melbourne (Hybrid)

Talenza is partnering with a large, complex B2B services organisation to hire a Product Owner to lead end-to-end product ownership across the customer domain - spanning Sales, Service, Marketing and Contact Centre.

This is a true "single PO for the whole of Customer" role: you'll own the roadmap, drive delivery, and manage BAU enhancements across a platform landscape anchored by Salesforce and integrated customer channels.

The role

You'll sit within the IT function, partnering closely with key business stakeholders to shape the vision and translate it into a pragmatic, deliverable plan.

The remit covers a connected ecosystem including:

- Salesforce (core CRM/customer platform)
- Website/CMS (Sitecore)
- Contact Centre platform + telephony, with integrations into Salesforce
- Marketing technology / analytics and connected customer tooling

There's a clear roadmap and vision already in play, and you'll take ownership of defining, refining and executing it - while also keeping the lights on via structured BAU and small enhancements.

Key Responsibilities

- Own the customer product vision and roadmap across Sales / Service / Marketing / Contact Centre
- Run prioritisation,



sequencing and outcomes with senior stakeholders (including non-technical audiences)
- Lead delivery in partnership with technical/platform leads - shaping scope, dependencies, sequencing and the "how" (incl. practical architecture considerations)
- Oversee BAU + small enhancements (and ensure the right work lands into the right release phases)
- Work as part of (and help shape) a squad aligned to Customer Connect - delivering recent functionality and enhancements across Salesforce and integrated systems
- Bring the consulting toolkit when needed: crisp problem framing, strong storyboarding, and executive-ready packs - while still being hands-on in delivery

Key Skills Required

To be considered, you must have:

- Strong Salesforce experience (hands-on product ownership around Salesforce ecosystems)
- Demonstrated experience as an actual Product Owner (not just BA/PM), including:
- Visioning + roadmapping
- Delivery execution
- BAU / enhancements management

- Excellent stakeholder engagement, communication and influence
- Comfort operating in a less mature environment - you can bring structure without getting stuck in process

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📌 Senior Product Owner (Melbourne)
🏢 Talenza
📍 Melbourne