As a Senior Claims Officer, you will be responsible for triaging incoming Claims. You'll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement.

About Pacific Claims

Pacific Claims has been operating since 1995 and is a respected industry leader as Chartered Loss Adjusters and Claims Managers.

We are growing in Sydney, Melbourne and Brisbane.

Visit our website to view Our Story, Our Values and meet our Leadership Team pacificclaims.com

About you

You’ll bring your critical-thinking skills, personal drive and self-motivation to the role.

You have a down to earth and respectful attitude, and a positive outgoing personality. You demonstrate excellent customer service, as well as time and caseload management skills.

Key Responsibilities

First point of contact for new claims and instructions from Insurers

Effectively triage, seek guidance, and determine next steps to progress claims

Gather, prepare and check all documentation for accuracy

Instruct service providers and suppliers, on direction from Loss Adjusters





Assist Loss Adjusters establish appointments for greatest efficiency in managing their caseload and site inspections

Meet Service Level Agreements and Key Performance Indicators

Ensure Contractual, Statutory and General Insurance Code of Practice (GICOP) requirements are met

Record all required information in our proprietary claims system

Experience with insurance claims systems is essential for accurate data entry and claims management

Maintain timely response to all communications giving transparent and accurate advice

Assist with invoicing and other administrative functions

Experience/Qualifications

Minimum 5 years in General Insurance claims, preferred however not essential

Intermediate skills in MS Suite (MSWord and MSExcel)

Excellent written and verbal communication skills

Strong organisational and interpersonal skills

The Offer

Immediate start

WFH one day a week - after probation

Competitive remuneration

We will support your further training and development

A wonderful culture and team environment

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📌 Senior Claims Officer (Queensland)
🏢 Pacific Claims
📍 Queensland