Rosstown Hotel is seeking an experienced and customer-focused Gaming Supervisor to join our team full time.

With our recently refurbished gaming room, we’re looking for someone who thrives in a fast-paced environment, is passionate about delivering exceptional customer service, and takes pride in maintaining the highest standards of gaming compliance.

About Rosstown Hotel

Rosstown Hotel is one of Melbourne’s premier hospitality venues, offering a vibrant sports bar, family bistro, drive-through bottleshop and a state-of-the-art gaming lounge. Following a major refurbishment, our gaming room provides guests with a modern, premium experience and continues to set the benchmark for service, presentation and responsible gaming.

We’re proud of our strong team culture, commitment to excellence and focus on providing outstanding experiences for both our guests and our employees.

About the Role

Full-time position – 38 hours per week

Rotating roster including days, nights, weekends and public holidays

Lead day-to-day gaming operations in a busy, customer-focused environment

Deliver exceptional service and build genuine relationships with our guests

Ensure compliance with Victorian gaming legislation, Responsible Gambling requirements and venue policies

Process jackpots,



payouts and gaming transactions accurately

Support, coach and lead the gaming team during shifts

Work closely with management to maintain a safe, compliant and welcoming environment

About You

To be successful in this role you will

Have previous experience in a Gaming Supervisor or senior gaming position

Have a thorough understanding of Victorian gaming legislation and Responsible Gambling practices

Be passionate about delivering exceptional customer service

Have excellent communication and leadership skills

Enjoy working in a fast-paced environment and remain calm under pressure

Hold a current Victorian Gaming Licence, RSA and RSG (or be eligible to obtain them)

What We Offer

Work in a brand-new, fully refurbished gaming room

Full-time employment with guaranteed 38 hours per week

Complimentary staff meal on every shift

Ongoing training and development opportunities

Supportive leadership team and positive workplace culture

Career progression opportunities within a growing hospitality group

If you’re an enthusiastic hospitality professional who takes pride in customer service, compliance and leading from the front, we’d love to hear from you.

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📌 Gaming Supervisor (Melbourne)
🏢 @
📍 Melbourne