- ExcitingPermanent full-time position with an creative, well respected LocalCouncil
- Hourly rate of $39.26 - $46.91 + 12% superannuation
- Bepart of our customer focused library team, who provide exceptional serviceto our diverse community
- Central,modern office close to Burwood CBD close to public transport
- Worka diverse range of hours including weekdays, evenings and weekends

About us:

Recently named Australia's Coolest Neighbourhood by Time Out, Burwood is a place on the move.

A diverse, creative and globally connected community,Burwood is known for its vibrant streets, distinctive public spaces, boldpublic art, and one of Sydney's most exciting food scenes. From culturalfestivals and laneway activations to major streetscape transformations, thecity is constantly evolving.

Behind it all is a Council that believes its people are thedriving force of that momentum. Our team is central to delivering the ambitiousvision set out in the Burwood Community Strategic Plan 2036, shaping howthe city grows, how it is experienced, and how it is seen by the world.

Our Library and Community Hub is an energetic and inspiring communityinitiative and service which adds value to Burwood Community by supportingliteracy, digital connection, creativity and life-long education.

The Library team is a passionate group who embody ourlibrary values of professionalism, collaboration, inclusion and communitydriven service. The Library is a welcoming place which enriches our diversecommunity with opportunities to inspire, learn, connect and belong.

Your Position:

As the Digital Experience Officer,



you will serve as ouradvocate for digital literacy, empowering the Burwood community to becomeinformed and confident digital citizens. Your enthusiasm for enhancing people'sdigital skills will drive the creation of diverse experiences tailored to meetcommunity needs.

Your responsibilities will include, but not be limitedto:

- Thedevelopment and delivery of digital experiences and digital literacyprograms and activities.
- Promotionand communication of resources and services to an online audience viasocial media, eNewsletter, digital screens and library website.
- Collaboratingwith the Library and Community Hub team to ensure delivery of high-qualitycustomer experiences through outstanding customer service, information andadvice regarding the Burwood Library and Community Hub services, programs,activities and events.

To be successful in this role, you will have:

- CertificateIV in Library & Information Services, Customer Service or a relateddiscipline with contemporary experience in a similar role; or significantrelevant working experience in a similar role.
- Demonstratedunderstanding and commitment to providing excellence in customer service.




- Superiorcommunication and interpersonal skills including verbal, written, trainingand presentation skills.
- Demonstratedproficiency and confidence in existing digital technologies, includingsocial media.
- Abilityto support team members and customers in the use of new-to-themtechnologies.
- Awarenessof digital library resources.

Key Requirements:

- Acurrent Working with Children Check clearance
- Willingnessto complete a pre-employment health assessment.
- Willingnessto obtain a national police check
- Health& Well-being initiatives (flu vaccinations, skin checks).
- Accessto Employee Assistance Program (EAP).

Enquiries:

For further information about this role, please refer to thePosition Description or contact Helen Kassidis, Team Leader Learning Experienceon 02 9078 6***.

If you need assistance with your application, anyadjustments to be made to the recruitment process or if you would like todiscuss any accessibility requirements, please contact Lauren Allcott, People& Culture Advisor on 02 9911 9***.

Applications close on Monday, 31 August 2026 at 11.59pm.

At Burwood Council we celebrate diversity, valueinclusion and welcome applicants from all backgrounds, experiences andperspectives. We are committed to creating an environment where every member ofour team feels respected, supported and inspired to contribute their uniqueskills and talents for a better Burwood.

In serving our community, we are also proud to be achild safe organisation.

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📌 Digital Experience Officer (Burwood)
🏢 Burwood Council
📍 Burwood