At Magentus, our goal is to create a healthier society
through technology. We do that by delivering smart workflows that
connect people, systems, and data - making care more intelligent,
effective, and accessible. Whether it's supporting clinicians,
streamlining operations, or improving patient outcomes, we're here
to make a real difference in healthcare through digital innovation.
About the Role We're looking for a Senior Application Specialist to
join our Clinical Diagnostics team. This is more than a support
role. You'll be the technical expert customers rely on to solve
complex challenges, lead critical incidents, and improve the
performance of healthcare technology that directly impacts patient
care. You'll work closely with customers, Product, Delivery and
Development teams, while mentoring Application Specialists and
helping shape how we deliver exceptional customer outcomes. What
You'll Be Doing Lead the resolution of complex application issues
and customer escalations. Manage critical incidents and drive root
cause analysis. Build trusted relationships with customer
stakeholders. Provide advanced troubleshooting and application
expertise. Partner with Product and Development teams to improve
solutions and customer outcomes. Identify opportunities to improve
service delivery and operational performance. Mentor and support
Application Specialists across the team. Contribute to continuous
improvement initiatives across the Clinical Diagnostics portfolio.




What You'll Bring Significant experience in application support,
technical support, healthcare technology, or a similar
customer-facing technical role. Laboratory experience within
clinical diagnostics, pathology, healthcare or life sciences.
Strong understanding of laboratory workflows and diagnostic testing
processes. Experience managing complex customer issues, escalations
and major incidents. Strong troubleshooting, analytical and
problem-solving skills. Excellent communication and stakeholder
management capabilities. Experience supporting LIMS, LIS, EMR or
other healthcare applications. Experience within diagnostics,
pathology, healthcare technology or digital health. Familiarity
with Jira, Confluence or ITIL-based service environments. Why Join
Magentus? At Magentus, we live our values every day: One Team |
Constant Evolution | We Care | Make A Difference | Trust We also
offer: Flexible work options. Learning and development
opportunities. A supportive and collaborative team culture. Career
development and growth opportunities. The opportunity to work
closely with customers, Product and Development teams to influence
outcomes and drive meaningful improvements. The chance to work on
technology that genuinely improves healthcare outcomes. If you
enjoy solving complex technical challenges, working closely with
customers, and making a real impact in healthcare technology, we'd
love to hear from you. Apply now and help us create a healthier
society through technology.

📌 Senior Application Specialist (Victoria)
🏢 Magentus
📍 Victoria