At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, morepersonaland more human.We’re a global healthcare leader trusted by millions and committed to helping people live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.We’reinvesting in better systems, smartertechnologiesand more connected ways of supporting our customers and people. Here, your work has purpose,your voicemattersand your future is full of possibility. Just imagine the impact you could make.

The purpose of this role

As an integral member of the Workplace Technology & Enablement leadership team, the Manager-EUC Support leads a team of engineers responsible for delivering high-quality Level 2 End User Computing (EUC) support services across Bupa Australia. This role ensures seamless workplace technology experiences through the management of desktop, laptop and mobile device lifecycles, technical support services, site technology deployments, vendorrelationshipsand operational excellence.

We are looking for a people-first leader with strong operational and strategic capabilities, a proventrack recordof building high-performing teams, driving innovation and continuous improvement, and delivering exceptional customer experiences. Experience in highly regulated environments such as healthcare or financial services will be highly regarded.

Whatyou’llneed to make it possible

- Tertiaryqualificationin Information Systems, Technology ora relateddiscipline, or equivalent industry experience.
- Strong background in IT technical support,



workplacetechnologyand end-user computing environments.
- Demonstrated leadership experience managing technical support teams and service delivery operations.
- Expert knowledge of Microsoft technologies including Office 365, Intune, SCCM, Teams, SharePoint,Plannerand Power Platform.
- Experience managing device lifecycle services, assetmanagementand technical support functions.
- Strong vendor and third-party management experience, including service level and contract management.
- Experience delivering technology support for multi-site environments including offices, retaillocationsand healthcare facilities.
- Knowledge of Agile practices, IT service managementprinciplesand change/adoption methodologies.
- Experience with ServiceNow and end-to-end project or program delivery.
- Strong commercial acumen, budgetingexperienceand stakeholder management capability.
- Excellent communication,collaborationand influencing skills.
- Ability to think strategically, drive continuousimprovementand translate insights into action.

Key responsibilities

- Lead and coordinate Level 2 technical support services for end-user devices, mobility, collaborationtechnologiesand peripheral equipment.
- Oversee support delivery across head offices,



retail stores,clinicsand other Bupa locations.
- Manage technology support for site fit-outs, refurbishments,relocationsand decommissioning activities.
- Ensure services meet agreed SLA, risk, governance,securityand compliance requirements.
- Manage Tech Bar and deskside support services,leveragingboth internal teams and external partners.
- Drive operational excellence through process improvement,automationand technology innovation.
- Develop and mentor a high-performing team of engineers.
- Manage vendor relationships,contractsand service performance.
- Partner with business and technology stakeholders to deliver quality outcomes and continuous service improvements.
- Support strategic planning and long-term workplace technology roadmaps.

Whyyou’lllove it

We support our people to be the healthiest and happiest versions of themselves. We reward our people and celebrate their success through initiatives that develop careers while supporting health,wellbeingand future aspirations. Through the Viva Healthier and Happier program, we provide health perks for everyone who works at Bupa, regardless of role.

At Bupa, your wellbeing,identityand personal story are respected and valued. We are committed to building diverse teams that reflect the communities we serve and fostering an inclusive workplace free from discrimination,bullyingand harassment. We encourage applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities and LGBTQIA+ communities.

#J-18808-Ljbffr

📌 Manager - EUC Support (Melbourne)
🏢 Bupa Dental
📍 Melbourne