Amer Sports is seeking a strong operational leader to oversee the day-to-day performance of the Customer Experience team across all Amer Sports brands in Australia and Current Zealand. You will lead, coach and develop CX Representatives and ensure workloads are balanced and service levels are met across all contact channels.
The role focuses on driving KPI performance (CSAT, NPS, response times), handling escalations, and partnering with Retail, Logistics and Brand teams to resolve issues and