Luxury Client Advisor - Prestigious Jewellery Maison

The Company
Our client is a globally celebrated luxury house, knownfor its masterfully handcrafted fine jewellery and exceptional timepieces. Renowned for timeless sophistication, daring creativity, and impeccable craftsmanship, the brand has become an icon of modern artistry.

The Role
We are seeking aClient Advisor to represent this maison within its flagship boutique on Melbourne’s prestigious Collins Street. In this role, you will curate an extraordinary, bespoke client journey, offering refined guidance and nuanced expertise across the brand’s most coveted jewellery and timepiece creations. Your deep appreciation for high jewellery, artisanal craftsmanship, and heritage design will enable you to provide thoughtful, personalised recommendations that honour each client’s individual style and aspirations.

Key Responsibilities

- Provide expert counsel on gemstones, precious metals, haute joaillerie techniques, and the artistry behind each unique piece
- Guide clients through considered, confident purchasing decisions
- Uphold the maison’s unwavering commitment to discretion and the secure handling of high‑value creations
- Ensure an elevated, seamless, and emotionally resonant client experience




- Champion sales objectives while skilfully identifying opportunities to upsell and cross‑sell
- Utilise POS and CRM platforms with precision to enhance clienteling and drive long‑term loyalty

Skills & Experience

- Extensive knowledge of fine jewellery, including gemstones, craftsmanship, and contemporary design principles
- A proven background in luxury retail, with the ability to deliver exceptional, high‑touch service
- Solid emotional intelligence, polished communication skills, and a sophisticated consultative sales approach
- Experience engaging confidently with high‑net‑worth clientele and managing complex sales journeys
- Proficiency in CRM systems and a performance‑driven mindset aligned with brand excellence

Benefits

- Represent one of the most prestigious luxury brands globally
- Build lasting relationships with a loyal, discerning clientele who value true luxury
- Benefit from comprehensive training, ongoing development, and pathways to grow within the high jewellery and timepiece sector
- Become part of a culture that honours creativity, precision, and an unwavering commitment to excellence

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📌 Luxury Client Advisor - Prestigious Jewellery Maison (Melbourne)
🏢 Miller Leith
📍 Melbourne