Medical Receptionist and Clinical Assistant

Canberra Heart Rhythm Centre – Broulee NSW

Medical Receptionist & Clinical Assistant

South Coast Heart Rhythm – Broulee, NSW

Full-Time | On-Site | Specialist Cardiology Practice

About South Coast Heart Rhythm

South Coast Heart Rhythm is a specialist cardiology clinic located in Broulee, NSW, dedicated to providing high-quality care for patients with heart rhythm disorders and other cardiovascular conditions.

We are a dynamic, patient-focused and growing specialist practice. Our team works closely together to provide an exceptional standard of clinical care and patient experience.

We are looking for a motivated, reliable and ambitious Medical Receptionist & Clinical Assistant who is interested in building a long-term career within specialist healthcare.

This is not a conventional medical reception role. The successful candidate will be trained across both specialist medical administration and selected cardiology investigations, providing the opportunity to develop broader skills within cardiovascular healthcare.

The Position

This is a full-time, on-site position combining:

- Medical reception and administration
- Patient coordination
- Procedure and theatre bookings
- Medical billing
- Clinical assistance
- Basic cardiology investigations
- Cardiac device clinic support

The successful candidate will work closely with our administrative and clinical team and will progressively be trained to work independently within established practice protocols.

Key Responsibilities

Medical Reception and Administration

- Managing patient appointments, bookings and confirmations
- Answering telephone, email and other patient enquiries
- Welcoming patients and providing a qualified and positive patient experience
- Maintaining accurate patient demographic and medical information
- Ensuring valid referrals and treating specialist information are recorded
- Processing incoming referrals
- Processing and escalating clinical enquiries according to practice protocols
- Liaising with patients, doctors, hospitals and other healthcare providers
- Maintaining accurate electronic records and documentation
- General administrative duties required within a specialist medical practice

Patient and Procedure Coordination

- Coordinating patient appointments, investigations and procedures
- Arranging procedural bookings and theatre bookings
- Providing patients with procedure information, quotations and booking instructions




- Coordinating follow-up appointments and investigations
- Liaising with hospitals, specialists and procedural facilities
- Supporting patients throughout their treatment journey
- Assisting with patient satisfaction and service initiatives

Billing and Accounts

- Medicare billing and claiming
- DVA billing
- Private health insurer and third-party billing
- Processing patient accounts and payments
- Preparing quotations for procedures where required
- Assisting with billing reconciliation and related administrative tasks

Clinical Assistant Duties

Training will be provided where required.

Duties may include:

- Performing 12-lead ECGs
- Applying and removing ambulatory blood pressure monitors
- Assisting with Holter and other ambulatory cardiac monitoring
- Assisting clinicians during consultations
- Assisting with exercise stress testing under appropriate supervision
- Preparing patients and clinical rooms for investigations
- Maintaining clinical equipment and consumables
- Supporting cardiac device clinics
- Assisting with other cardiology investigations as training and competency develop

All clinical duties will be performed in accordance with practice protocols, training and the employee's level of competency.

Who We Are Looking For

We are looking for someone who is:

- Warm, positive and patient-focused
- Reliable and dependable
- Professional in their communication and presentation
- Highly organised
- Comfortable working in a busy healthcare environment
- Able to manage competing priorities
- Meticulous with record keeping
- Confident using computer systems
- Able to work both independently and as part of a team
- Willing to take initiative and responsibility for completing tasks
- Interested in learning new clinical and administrative skillsLooking for a stable, long-term position with opportunities for career development

Essential Skills and Experience

Applicants should have:

- Strong computer skills
- Proficiency with Microsoft Office, including Outlook, Word and Excel
- Excellent written and verbal communication skills




- Strong organisational and time-management skills
- A high level of professionalism and confidentiality
- Accurate data-entry and record-keeping skills
- Experience working with medical practice software
- Understanding of Medicare billing processes

Previous experience within a specialist medical practice, general practice or allied health environment will be highly regarded.

Desirable Experience

The following would be advantageous but are not essential:

- Two or more years of medical administration experience
- Previous specialist medical reception experience
- Medicare, DVA and private billing experience
- Cardiology experience
- Experience with theatre or procedural bookings
- Experience performing ECGs or other basic clinical investigations
- Cardiac device clinic experience
- Accounting or bookkeeping experience
- Clinical research experience

Career Development

We are looking for someone who wants more than a short-term reception position.

For the right candidate, there will be opportunities to progressively develop skills in areas including:

- Cardiology investigations
- Cardiac device clinics
- Patient coordination
- Clinical research
- Allied health support
- Practice administration
- Team leadership and practice management

Training and support will be provided according to the candidate's role, experience and career interests.

Working Environment

You will work closely with our administrative and clinical team to ensure continuity of patient care and an excellent patient experience.

We value:

- Professionalism
- Teamwork
- Accountability
- Initiative
- Respect
- Excellent patient care
- Continuous improvement

We want someone who contributes positively to the workplace and is willing to assist colleagues when required.

Benefits

- Full-time stable employment
- Long-term career opportunity
- Structured training and development
- Exposure to specialist cardiology
- Opportunity to develop clinical skills
- Supportive team environment
- Diverse and engaging role
- Career progression opportunities
- Roster flexibility where operationally possible
- Annual leave and other entitlements in accordance with the National Employment Standards
- 17.5% annual leave loading
- Two-week end-of-year practice shutdown covering the Christmas and New Year period

Salary

Negotiable depending on qualifications, experience and demonstrated capability.

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📌 Medical Receptionist and Clinical Assistant (Broulee)
🏢 Canberra Heart Rhythm Centre
📍 Broulee