Local Peoples is taking expressions of interest for
talented and experienced UX/CX/Service Designers who are passionate
about making a positive impact on public sector services through
design. You will be excited to join us and support our public
sector clients working as an embedded team member in both contract
and ongoing roles. You will have the opportunity to work on
exciting, strategically focussed projects that aim to have positive
benefits for the community and public sector services. Note: This
is an Expression of Interest, and we currently don’t have an active
or immediate role available. However, we’re expecting more projects
to kick off soon, so we’re looking to connect with talented
professionals in advance. If you’d like to be considered for future
opportunities, please feel free to submit your information by
submitting an application. Required Skills And Experience.
Extensive human-centered design experience. Experienced with design
thinking, systems thinking, and agile methodologies. Experience
creating service blueprints, system maps, customer journeys, and
supporting the execution of product or service delivery. Working
with the UX Researchers and able to carry our design research
yourself using a range of quantitative and qualitative techniques
to understand and provide recommendations on consumer expectations
and needs. Using techniques to illustrate the findings persuasively
and focusing on how the message is delivered. Anticipating risks,
responding to them promptly, and helping others recognize them.
During workshop facilitation, encouraging stakeholders to work




together and supporting cross-agency and cross-sectoral approaches
to solve issues and problems. Experience with digital
transformation and/or omnichannel strategies. Expertise in
conducting customer research, problem solving, journey mapping,
ideation, prototyping, and testing solutions. Extensive experience
in developing and executing end-to-end customer experience
strategies. Understanding of accessibility requirements for design,
including the WCAG guidelines and public sector design guidelines
Required to develop and deliver industry-grade design artefacts,
and contribute to report writing for applied research, and
publication purposes. Comfortable collaborating and interacting
with clients. Ability to manage multiple projects effectively with
excellent time management skills Knowledge of current trends in
digital and interaction design Experienced using Figma, Sketch,
InVision, Adobe XD, CC, and other design tools. Residency and
Clearance Hold a current ASGVA Baseline clearance or be able to
obtain one. You must be an Australian Citizen This role is open to
Canberra/Melbourne/Sydney/Brisbane based applicants. Who are Local
Peoples? Local Peoples is a strategic research and design studio
based in Melbourne and Canberra. Our mission is to design healthy,




resilient and resourceful communities. We are proud to be a
certified B-Corporation with a robust focus on our social,
environmental and economic impact. We work across brand and digital
design, place and experience design,, content and community
engagement. Our key partners include state and local government,
social enterprises, universities and large commercial
organisations. All are experiencing complex challenges right now
and we believe that design research, thinking and delivery can help
to solve these challenges and make positive change for people and
the planet. We produce www.mattersjournal.com , a publication and
community of 100K+, which focuses on design-led social innovation
and impact. Benefits of working with Local Peoples: We are experts
in team design and augmentation - supporting with the right skills
and experience at the right time. We are leaders in the human
centred design space with diverse design skills across brand
design, service design, User interface (UI) and User experience
(UX) design, design research, communications and place design. We
are a certified B-Corporation and prioritise the social,
environmental and economic impact of our work. We are top tier
talent who are experienced and incredibly passionate about
supporting the impact of your agency and the public sector. Our
people always have the full support of the studio to call upon for
design thinking, tools and tips, so you are not just getting access
to one bright mind, but a collective of many with diverse and deep
experiences.

📌 UX/UI/Service Designer (Australian Capital Territory)
🏢 Local Peoples
📍 Australian Capital Territory